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About the Role
Under general supervision, this position is responsible for effectively handling customer and salesforce requests and inquiries regarding orders, quotations, claims, stock availability, shipping specifications, and product information to ensure customer satisfaction. The role ensures timely processing of customer orders through various communication channels to exceed customer expectations.
Responsibilities
- Handling customer orders, returns, requests, suggestions, complaints, and credit support processing.
- Processing invoices, entering orders, and confirming orders via fax, email, or phone.
- Ensuring accurate daily shipment processing, product scheduling, and shipment confirmations.
- Investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, preferred carriers, special packaging, and shipping criteria.
- Establishing and maintaining cordial customer relations through telephone contact.
- Interacting with various departments (Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc.) to ensure customer requirements are met.
- Issuing, monitoring, and researching service level reports (turn-around time and fill rates).
- Maintaining pricing agreements for the designated business unit.
- Maintaining communication network with outside sales force regarding assigned accounts.
- Performing weekly reviews of open orders and credit status for assigned accounts.
- Enhancing customer relations through account visits and trade-show participation.
Requirements
- Computer literate.
- Ability to maintain cordial customer relations.
- Strong organizational skills.
- Professional oral and written communication.
- Clearly expresses ideas.
- Good listening skills.
Work Type
- Hybrid
Education Level
- High School Diploma required
- College Degree preferred
Salary/Compensations
- $43,000.00 - $47,000.00 per year
Benefits
- Medical, dental, and vision insurance programs
- 401K plans with employer-matching contributions
- Tuition reimbursement
- PTO
- Paid holidays
- Volunteer time off
About the Company
- Leviton builds what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management.
- With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.
- We recognize that our people are our greatest asset.
- We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.
- It's about each person bringing skills and passion to a challenging and constantly changing world.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.