Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Strategy & Operations Manager role.
Rezi rewrites your resume against Via's job description. Free.
Tailor your resume to this Strategy & Operations Manager role.
Rezi rewrites your resume against Via's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Strategy & Operations Manager posting at Via — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Strategy & Operations Manager posting at Via — free, in seconds.
About the Role
Manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role involves entrepreneurship, business development, and operations management, requiring you to build the service while operating it.
Responsibilities
- Manage the on-site daily operations of Via’s service around Chemung County
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via’s external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment
Requirements
- Experienced operations manager, with a minimum of 6+ years of experience
- Independent self-starter, thriving in fast-paced environments with a high level of responsibility
- Savvy and tactful communicator with the right tone in every situation
- Desire to foster a culture committed to world-class customer service
- Detail-oriented executor, action-oriented and thriving while operating autonomously
- Experienced and exceptional leader with extensive experience leading support teams
- Flexible and adaptable, loving the challenge of adapting to change rapidly and making things work on the fly
- Proven track record of managing teams (at least 3-5 years) and developing people
- Effective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibility
- Problem solver, not accepting the status quo and always looking for creative solutions
- Experience working in transit is a plus
- Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment
Location
- Chemung County
Work Type
- Full-time
Experience Level
- 6+ years of experience
- 3-5 years of experience managing teams
Salary/Compensations
- $110,000-$160,000 per year
Benefits
- RSU package
- Free medical plans
- 401K matching
About the Company
- Via is using technology to transform transportation around the world.
- We have huge goals, from changing a single person’s daily commute to reducing humanity’s collective environmental footprint.
Equal Opportunity
- Via is an equal opportunity employer.