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About the Role

We are seeking a Technical Account Manager to lead the deployment of a large-scale software solution within a federal agency. This role goes beyond traditional program management: you’ll act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships. The right candidate thrives at the intersection of federal mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale.

Responsibilities

Own the deployment of Altana’s platform for US government customers, driving technical transformation and product adoption, and making decisions on ways to generate impact and value against some of the world’s hardest problems.
Engage customers, directly working side by side to achieve mission outcomes to optimize their experience and results.
Become a trusted advisor for agency leaders and mission user groups, deeply understanding their needs.
Act as a customer thought partner to synthesize and communicate feedback and requirements to Altana’s Product and Engineering teams.
Act as the air traffic controller for a deployment, coordinating with implementation and engineering teams to ensure successful technical delivery.
Collaborate with other members of the Sales & Delivery team to develop an account growth strategy, identifying expansion opportunities and transforming them into reality.

Requirements

5+ years of technical delivery or public sector consulting experience, ideally working with a complex data platform.
Demonstrate a history of successfully expanding accounts year over year.
Strong ability to understand customer challenges and make data-informed decisions to resolve them.
Open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
Willing to learn the fundamental concepts of Altana’s technical deployments, including data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
Ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
Exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives.
Experience with the Department of War or the Department of Homeland Security is a plus.
Eligible to obtain a Secret clearance.
Completed background investigation with DHS preferred.

Skills

Data fusion
Machine learning
Communication
Interpersonal skills

Location

Washington, DC
Brooklyn, NY

Work Type

Hybrid

Experience Level

5+ years

Salary/Compensations

$125,000 - $150,000 USD

Benefits

Competitive equity grants
Discretionary bonus or variable compensation plan
Flexible Time Off (FTO)
14 weeks of Paid Parental Leave (PPL) for non-birthing, adoptive, and foster parents
Up to 26 weeks of Paid Parental Leave (PPL) for birthing parents
Medical, vision, and dental benefits with generous employer contributions
100% employer-paid high deductible health plan for employees
Employer contribution to Health Savings Account (HSA)
Flexible Spending Account (FSA) option
Life, short- and long-term disability, and AD&D insurance coverage at no cost
401(k) Savings plan with Fidelity
Commuter Benefits
Free premium subscription to Calm
Pet Insurance (Wishbone insurance and/or Total Pet vet service and telehealth discount plan)
Employee Assistance Program
Dependent Care FSA

About the Company

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire, design, build, and connect with each other and our customers.
Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable.
Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt, we support each other, and we keep moving forward.
Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.
Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects.

Equal Opportunity

At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.
Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.