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About the Role
The operator is responsible for greeting and welcoming patients and the public, providing direction and information, and managing phone calls, public address announcements, pages, and electronic notifications in accordance with organizational policies and procedures. Preparedness to work any shift is required as the Communication Center operates 24 hours a day.
Responsibilities
- Greet and welcome patients and the general public courteously.
- Provide direction and information internally and externally.
- Follow all general and emergency procedures accurately and in a timely manner.
- Make phone calls, overhead public address announcements, pages, and other electronic notifications.
- Perform other related tasks and projects as directed.
Requirements
- High School Diploma/GED required.
- Must have 2 years of customer service experience.
- Computer keyboarding and general telephone knowledge required.
- Must possess a high level of concentration, memory retention, and attention to detail.
- Must maintain regular and acceptable attendance.
- May be required to work weekends or overtime.
- Must clearly speak, write, and understand the English language as well as be understood while speaking the English Language.
Skills
- Spoken communication
- Interaction
- Versatility
- Decision making
- Problem solving
- Coping
- Commitment to task
- Tolerance of ambiguity
- Decisiveness
- Ability to work both with a team and independently
Location
- Phoenix/Scottsdale, Arizona
- Jacksonville, Florida
- Rochester, Minnesota
- Midwestern communities
- International locations
Work Type
- Any shift
- Weekends
- Overtime
Experience Level
- 2 years of customer service experience
Education Level
- High School Diploma/GED
- Vocational training in office curriculum (preferred)
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
About the Company
- Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report.
- Dedicated to employees, investing in competitive compensation and comprehensive benefit plans.
- Offers continuing education and advancement opportunities.
- Employees thrive in both their work and personal lives at each Mayo Clinic location.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.
- Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.