Retail Sales Supervisor, MAJE, Meatpacking District
SMCP NORTH AMERICA (US, CANADA) · NY, US
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About the Role
As a Sales Supervisor, you will play a crucial role in delivering an exceptional client experience while leading and inspiring your team to achieve excellence. You will build strong, lasting relationships with clients, setting the standard for personalized, authentic service. Your passion for fashion and customer care will be evident as you assist with styling clients and guiding them through a seamless, memorable shopping experience.
Responsibilities
- Support the sales team by leading with passion and setting high standards for clienteling and exceptional customer service.
- Coach and mentor sales associates to enhance their selling skills, product knowledge, and customer engagement techniques.
- Act as a go-to leader in the absence of store management, ensuring smooth and efficient daily operations.
- Assist in building strong, lasting client relationships, fostering customer loyalty and encouraging repeat business.
- Ensure the team consistently delivers personalized service while maintaining brand standards in selling techniques, styling expertise, and overall client engagement.
- Help drive store performance by supporting sales initiatives and motivating the team to meet and exceed sales goals and key performance indicators (KPIs).
- Provide feedback and guidance to ensure individual and team sales targets are achieved.
- Support back-of-house operations and day-to-day processes to ensure the store runs efficiently and effectively.
- Assist with inventory management, stock organization, and other operational tasks to enhance the overall store experience.
Requirements
- 1+ years of prior service experience, preferably in a retail environment.
- Some prior supervisory experience in a retail setting.
- Passionate about customer service and fashion, with an eye for Parisian chic and luxury retail.
- Friendly, outgoing, and a natural communicator who thrives in a team environment.
- A problem solver who is adaptable, organized, and detail-oriented.
- A social media presence (preferred but not required).
- Flexible with scheduling and adaptable to the needs of the business.
- Interested in a career path in retail management.
- Flexible availability, including evenings, weekends, and holidays, is required.
Skills
- Clienteling
- Customer service
- Sales
- Team leadership
- Mentoring
- Coaching
- Inventory management
- Styling
Location
- MAJE Paris, Meatpacking District
Work Type
- FULL TIME
Experience Level
- 1+ years of prior service experience
- Some prior supervisory experience
Salary/Compensations
- $23.50—$27 USD
Benefits
- Competitive base hourly pay
- Individual commission
- Sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off
- Holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Product knowledge training
- Retail Stylist Program
- Mentorship
- Professional development support
About the Company
- SMCP embodies the essence of Parisian elegance with its renowned brands, Sandro and Maje.
- Committed to accessible luxury, bringing high-fashion designs and sustainability together.
- Operates in over 47 countries.
- Financially stable and in an exciting phase of growth.
- Led by a strong and experienced senior leadership team.
- Culture thrives on engagement, inclusivity, and corporate social responsibility.
- Aims to meet ambitious sustainability goals by 2030.
- Offers Parisian chic with a modern twist.
- Collections reflect the dynamic interplay of casual elegance and evening sophistication.
- A forward-thinking company where innovation and sustainability come together.
- Focuses on growth, stability, and prioritizing internal mobility.
- Offers a culture that fosters creativity, engagement, and meaningful career opportunities.
- Collections from Sandro and Maje blend timeless Parisian style with a contemporary edge.
- SMCP: We Style Happiness at Work—Lead with Passion and Purpose!