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About the Role
The Director of Social Services is a senior management role responsible for overseeing and coordinating social service programs and initiatives within an organization. They lead a team of social workers, professionals and/or case managers ensuring the delivery of high-quality services to individuals and communities in need. The Director of Social Services plays a pivotal role in developing, implementing, and evaluating social service strategies to meet the organization’s mission and goals.
Responsibilities
- Ensures quality care and oversees clinical and social services functions of the sanctuary according to DHS.
- Develop and execute a strategic vision for the organization’s social services department.
- Responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of participants.
- Provides supervision to the intake services and case management and crisis teams and works with the Program Director to develop, implement, track, report and evaluate measurable outcomes.
- Coordinate all case management services, including social service intake, assessments, development and implementation of independent living plans, and case conferences.
- Facilitate interdepartmental communication and conduct staff meetings with social service employees.
- Attend meetings with governing and outside agencies as required.
- Connect with community leaders to build connections, gain support and troubleshoot issues/concerns.
- Liaise with medical and psychiatric providers (both internal and external), employment providers and partnered community organizations to ensure appropriate service delivery for participants.
- Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment.
- Plan and organize program activities to maximize program contract and performance goals.
- Assist the Program Director with completion of monthly deliverables as assigned by the Program Director.
- Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
- Review analysis of program and demographic client data to make program improvements.
- Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
- Ensure housing and performance outcomes are met on a monthly/quarterly/annual basis.
- Identify changing program needs and program gaps to develop new services, service directions and/or programs to meet participant needs.
- Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to participants (i.e., address and investigate participant complaints).
- Conduct and document one on one supervision of direct reporting staff to assess and improve work performance (i.e., identify training needs, professional development, etc.).
- Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment.
- Organize onsite and offsite training opportunities for professional growth and development of staff.
- Report all incidents that may subject agency to liability to the Program Director.
- Assist in review and submission of incident reports as assigned by Program Director.
Requirements
- Master’s Degree in related field (Social Work, Mental Health Counseling, Education, Psychology, Sociology, etc.).
- Supervisor experience of at least three (3) plus years strongly preferred.
- Experience working with the NYC DHS and DHS CARES system is preferred.
- Previous experience with case management, job development, and/or adult education.
- Excellent communication skills, professional demeanor, sound judgment and strong organizational skills.
- Willingness to work collaboratively, but with the capacity to work independently.
Skills
- Strong interpersonal, leadership, negotiation, and problem-solving skills
- Ability to maintain professional, respectful, and service-oriented relationships with staff, clients, and stakeholders.
- Excellent judgment and discretion
- Ability to manage multiple priorities, meet deadlines, remain detail-oriented, and perform effectively in high-stress, fast-paced environments.
- Ability to work independently with minimal supervision
- Identifying issues, resolving routine problems, and maintaining accountability for results.
- Collaborative team player
- Positive “can-do” attitude
- Committed to maintaining a professional, calm, and productive work environment.
Location
- Long Island City
Work Type
- Full-time
Experience Level
- Senior management role
- Supervisor experience of at least three (3) plus years strongly preferred
Education Level
- Master’s Degree in related field (Social Work, Mental Health Counseling, Education, Psychology, Sociology, etc.)
Benefits
- 20 Vacation days Annually
- 12 Sick Days
- Floating Holiday 1 annually
- 401K retirement plan with 3% match after 90 days of employment
- Medical Benefits after 30 days of employment with Cigna
- Dental/Vision eligible after 90 days of employment
- Access to Gym/Weight Room
- Access to the Boxing Ring
- Short Term Disability
- Life, Accidental Insurance available through Aflac
- Transit Check for commuting expenses
- Legal Shield for legal services
- Public Service Loan Forgiveness (PSLF) participant
About the Company
- Join Elmcor Youth & Adult Activities as a Director of Social Services and lead the development, implementation, and oversight of critical social service programs.
- This role offers the opportunity to guide clinical and case management operations, enhance service delivery, and ensure programs are aligned with regulatory standards, quality care, and participant well-being.
- If you are an experienced, compassionate, and strategic leader dedicated to driving service excellence and meaningful community impact, we encourage you to apply today and take the next step in a purpose-driven career.