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About the Role

This role involves overseeing staff grooming and attire, ensuring guest needs are met through effective communication and teamwork, monitoring dining rooms for service and safety, and managing inventory and supplies. It also includes preparing drink orders, handling guest inquiries about wine, and managing cash and bank operations.

Responsibilities

Inspect grooming and attire of staff and rectify any deficiencies.
Communicate with guests, other employees, and/or departments to ensure guest needs are met.
Ensure staff is working together as a team.
Monitor dining rooms for seating availability, service, safety, and well-being of guests.
Complete work orders for maintenance repairs.
Complete scheduled inventories of supplies, food, and liquor.
Check stock and requisition necessary supplies.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Communicate last call at designated closing time.
Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Check quality and quantity of all stock and supplies.
Requisition all supplies.
Perform bottle-for-bottle liquor restock.
Prepare drink orders for guests according to specified recipes using measuring systems.
Issue, open, and serve wine/champagne bottles.
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Anticipate and communicate replenishment needs promptly.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats.
Visually inspect tools, equipment, or machines.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Follow property specific procedures for handling emergency situations.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Maintain awareness of undesirable persons on property premises.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by HODs.
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
Speak to guests and co-workers using clear, appropriate and professional language.
Provide assistance to coworkers, ensuring they understand their tasks.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Exchange information with other employees using electronic devices.
Prepare and review written documents, including proofreading and editing written information to ensure accuracy and completeness.
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Ensure employee compliance with company standards and policies and external regulations.
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Coach and develop employees.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Develop and maintain positive and productive working relationships with other employees and departments.
Comply with quality assurance expectations and brand standards.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Follow appropriate procedures for serving alcohol.
Document any and all guest and employee incidents/accidents for management follow up.
Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Assist your and other departments when needed to ensure optimum service to guests.
Follow property key policies, including checking out and returning keys to appropriate departments.
Notify management of maintenance repairs issues.
Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Check with person in charge before leaving at end of shift.
Complete bottle transfer slips and distribute accurately.
Collect and report tips at the end of the assigned shift.
Follow property control audit standards and cash handling procedures.
Process all payment methods in accordance with Accounting procedures and policies.
Transport bank to/from assigned workstation, following security procedures.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Retrieve alcoholic beverages from bar and serve to guest in accordance with the company standards and local laws.
Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
Follow all state and local laws for serving alcohol responsibly.
Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
Maintain cleanliness and condition of bar, bar unit, tables, and other tools, following all set-up guidelines.
Stock ice, glassware, and paper supplies.
Remove soiled wares from bar top and tables and place in designated area.
Wash soiled glassware following QA standards and local health standards.
Ensure no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
Ensure guest satisfaction.
Input orders into cash register system and collect payment from customer.
Inspect the cleanliness and presentation all China, glass, and silver prior to use.
Drain, clean, and fill ice bin.
Ensure that minibar associate has completed the daily tasks.
Knowledge and understanding of full minibar operations.
Spot checks on minibar items and cleanness.
Knowledge of Mini bar system in use Bartech and Opera in order to manage/control effectively the stock and sales.
Check quality and quantity of all stock and supplies using checklist.

Requirements

At least 2 years of related work experience
At least 2 years of supervisory experience

Skills

Arithmetic Computation
Problem Solving
Decision-Making
Learning
Computer Skills
Customer Service Orientation
Interpersonal Skills
Team Work
Diversity Relations
Negotiating
Communication
Listening
English Language Proficiency
Applied Reading
Form, Report, and Log Completion
Integrity
Positive Demeanor
Stress Tolerance
Dependability
Adaptability/Flexibility
Presentation
Initiative
Safety Orientation
Information Retention
Sales
Multi-Tasking
Time Management
Detail Orientation
Planning and Organizing
Delegating and Directing
Resolving Conflict
Beverage Knowledge
Physical Strength
Proper Lifting Techniques

Experience Level

2 years of related work experience
2 years of supervisory experience

Education Level

High school diploma/G.E.D. equivalent

About the Company

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.
Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures.
If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.
In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.