Patient Access Team Representative - Orthopedic Surgeons
Champlain Valley Physicians Hospital · NY, US
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About the Role
Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic information, record it into the practice's EMR system, and distribute required patient information confidentially. The PATR is responsible for scheduling tests and appointments, monitoring provider schedules, answering telephones, ordering inventory, and communicating with ancillary and clinical departments. The PATR will manage referrals to specialty practices, obtain prior authorizations from insurance companies, and maintain a working knowledge of changing insurance requirements.
Responsibilities
- Interview and collect patient demographic information.
- Record patient demographic information into the practice's EMR system.
- Distribute required patient information in a confidential manner.
- Schedule appropriate tests and follow-up appointments.
- Monitor provider schedules.
- Answer telephones and document in the EMR.
- Order inventory.
- Communicate with ancillary and clinical departments.
- Manage all referrals to specialty practices.
- Obtain prior authorizations from insurance companies.
- Work with insurance companies to maintain a working knowledge of changing insurance requirements.
- Update patient insurance information as verified.
Requirements
- High School Graduate or GED required.
- Ability to read and write in English is required.
- Minimum of two years customer service experience or receptionist work experience required.
- Ability to accurately type 30 words per minute required.
- Experience with answering phones, taking and routing messages.
- As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.
- This is a bargaining union position.
Skills
- Successful completion of a CVPH medical terminology exam preferred.
- Associates Degree in Business or Healthcare preferred.
- Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.
Location
- Plattsburgh New York
Work Type
- Full Time
- Regular
Experience Level
- Minimum of two years customer service experience or receptionist work experience required.
Education Level
- High School Graduate or GED required.
- Associates Degree in Business or Healthcare preferred.
Salary/Compensations
- Min $21.54 Mid $26.39 Max $31.23
About the Company
- Building Name: CVPH - Medical Office Building (206)
- Department: CVPH - Orthopedics and Neurosurgery
Equal Opportunity
- Per the Collective Bargaining Agreement, current bargaining unit employees have priority consideration for this position if they apply within seven (7) days of the posting date. After this period, all applicants will be considered equally.