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About the Role

As a Branch Business Manager, you will be the local representative of Nationwide's Business Banking proposition, building trusted relationships and delivering excellent customer experiences to support local businesses and communities. You will develop connections within a defined branch and local market area to identify and progress new business opportunities.

Responsibilities

Support customers throughout their relationship with Nationwide, from onboarding and servicing to complex needs, owning the customer journey to ensure good outcomes.
Deepen relationships by understanding customer ambitions, making referrals to other teams, and helping customers access the right support to start, run, and grow their businesses.
Discuss finance options with customers and develop the knowledge and confidence to make lending decisions within delegated authority through a training and accreditation program.
Connect customers with specialist support for needs beyond your authority and ensure proper follow-up.
Assist branch colleagues in building their Business Banking knowledge and confidence to identify potential customer needs for Nationwide's products and services.
Focus on achieving the right outcomes for customers while working accurately, managing risk, and meeting conduct and compliance requirements.

Requirements

Experience delivering excellent customer outcomes in a customer-focused role within a regulated environment.
Proven ability to build trusted relationships and understand customer needs.
Excellent communication and influencing skills, with the confidence to engage effectively with a wide range of customers and colleagues.
Skilled in identifying customer needs and connecting customers with the most appropriate products, services, or support.
Good judgement and decision-making skills, balancing customer outcomes with effective risk management.
Experience managing multiple priorities, customer relationships, and follow-up activity in a fast-paced environment.
Proven track record of working accurately and compliantly within regulatory requirements and risk frameworks.
A willingness to learn and develop Business Banking knowledge and capability.

Skills

Customer relationship management
Lending decision-making
Risk management
Compliance
Communication
Influencing
Needs identification
Prioritization

Location

Kingston-Upon-Thames, London

Work Type

Permanent
Full-time
35 hours per week

Experience Level

Mid-level

Benefits

25 days holiday, pro rata
Private medical insurance
Highly competitive pension
Access to an annual performance-related bonus
Training and development
Salary sacrifice scheme
Life assurance
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

About the Company

Nationwide is a mutual organization owned by its members, challenging the financial sector status quo by prioritizing customer needs and sharing profits.
The company is purpose-driven, customer-focused, and committed to making a meaningful impact.
Nationwide fosters a culture where employees are challenged to grow, rewarded, valued, and recognized.

Equal Opportunity

Nationwide is a Disability Confident Level 3 Leader, committed to evolving policies and practices to ensure everyone feels genuinely supported, valued, and empowered to champion inclusion.
Support is available for individuals needing additional assistance throughout the application journey.