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About the Role
The Paralegal / Legal Operations Specialist supports the Legal Department by managing legal intake, contract operations, matter tracking, bankruptcy support, credit reporting support, litigation/foreclosure coordination, and legal process improvements. This role strengthens the department’s operational control environment, improves attorney leverage, and ensures consistent maintenance of legal workflows, playbooks, records, and escalation processes.
Responsibilities
- Support litigation, foreclosure, LPS, REO, and related legal operations matters, including intake, monitoring, file organization, status tracking, and coordination with internal stakeholders or outside counsel.
- Provide support for the Bankruptcy Specialist, including court mail processing, Chapter 7 and Chapter 13 matter support, secured-loan tracking, dismissal tracking, outside counsel coordination, and bankruptcy-related documentation.
- Assist with routine legal research and responses to on-call business questions, including initial issue spotting, information gathering, routing, tracking, and preparation of proposed responses for attorney review.
- Identify process improvement opportunities and support implementation of automation, workflow, and technology-based efficiencies.
- Prepare routine legal operations reports, dashboards, summaries, and status updates.
- Maintain procedures, workflow documentation, playbooks, checklists, and process maps for repeatable legal operations work.
- Support contract operations, including intake review, routing support, lower-risk contract triage support, exception tracking, records support, and escalation to attorneys when legal judgment is required.
- Provide backup support for credit reporting matters, including tracking, documentation, reporting, and support for dispute-related follow-up.
Requirements
- Associate degree in Legal, Business Administration, or similar field or 2 years of equivalent experience.
- A minimum of 3 years of paralegal, legal operations, or comparable experience in a financial institution, law firm, corporate legal department, or highly regulated environment.
- Strong organizational, tracking, and follow-up skills.
- Ability to manage multiple requests, deadlines, and stakeholders.
- Familiarity with contracts, litigation support, bankruptcy, credit reporting, or financial-services operations preferred.
- Comfort working with legal intake systems, matter management tools, document repositories, contract workflows, spreadsheets, and reporting tools.
- Strong judgment and ability to distinguish routine operational matters from issues requiring attorney escalation.
- Excellent written and verbal communication skills.
- High attention to detail and commitment to accurate records, documentation, and process consistency.
- Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper.
Skills
- Legal intake
- Contract operations
- Matter tracking
- Bankruptcy support
- Credit reporting support
- Litigation coordination
- Foreclosure coordination
- Legal process improvements
- Legal research
- Process improvement identification
- Automation implementation
- Workflow efficiency
- Technology-based efficiencies
- Reporting
- Dashboard creation
- Status updates
- Procedure maintenance
- Workflow documentation
- Playbook creation
- Checklist creation
- Process mapping
- Contract intake review
- Contract routing support
- Contract triage
- Exception tracking
- Records support
- Dispute-related follow-up
- Organizational skills
- Tracking skills
- Follow-up skills
- Stakeholder management
- Legal intake systems
- Matter management tools
- Document repositories
- Contract workflows
- Spreadsheets
- Reporting tools
- Written communication
- Verbal communication
- Attention to detail
Location
- Rochester, NY
Work Type
- Hybrid
- Remote eligible (up to 40%)
- Full-time
Experience Level
- Minimum 3 years of paralegal, legal operations, or comparable experience
- Preferred at least 5 years of paralegal, legal operations, or comparable experience
Education Level
- Associate degree in Legal, Business Administration, or similar field
- Bachelor's degree in Legal, Business Administration, or similar field
Salary/Compensations
- Starting Pay: $34.85 per hour
Benefits
- Wellness program
- Family assistance plan
- 401k with match
- Paid volunteer time
- Learning & Development training
- Competitive benefits package
- Annual performance-based incentive
About the Company
- ESL Corporate Headquarters
- ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper
- Award-winning work environment recognized by the Great Place to Work Institute since 2010.
Equal Opportunity
- Committed to diversity, equity, and inclusion.
- Strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all openings.
- Welcome all new hires to our award-winning work environment.