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About the Role
The Customer Service Representative (CSR) is the primary point of contact between the company and its clients, ensuring customer satisfaction through efficient and professional communication. This role involves maintaining accurate records, understanding customer needs, and contributing to service improvement to build customer loyalty and uphold the company's reputation for excellent service.
Responsibilities
- Respond promptly and professionally to customer and regular veterinarians inquiries via phone, email, or chat.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
- Maintain detailed and accurate records of customer interactions and transactions in the company database.
- Collaborate with other departments to address complex customer issues and ensure timely resolution.
- Provide customers with information about products, services, and policies to assist in their decision-making.
Requirements
- High school diploma or equivalent.
- Proven experience in a customer service role or related field.
- Strong communication skills, both verbal and written.
- Basic computer proficiency.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Must be able to work weekends (every other Saturday and Sunday).
Skills
- Effective communication skills for clear and empathetic interactions.
- Proficiency with Cornerstone software.
- Basic computer skills for managing customer data and tracking service requests.
- Problem-solving abilities to identify issues and provide appropriate solutions.
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Education Level
- High school diploma or equivalent
Benefits
- Health, Dental and Vision Insurance
- 401k
- Paid Parental Leave
- Pet Care Discount