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About the Role
Marni UK is seeking a brilliant and talented Client Advisor for our concession in London - Selfridges. This role involves providing an excellent in-store experience, building authentic client relationships, and driving sales within a luxury retail environment.
Responsibilities
- Welcome and assist each client providing an excellent in-store experience
- Be a master at storytelling and at the art of asking engaging questions
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Deal effectively with customer complaints
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Proactively engage in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs
- Prove brand and product knowledge
- Manage payment operations including returns, refunds, remote sales, and tax-free transactions in a punctual and accurate manner
- Ensure and maintain high standards on the shop floor and visual display, complying with Company operational guidelines and stock procedures
- Contribute to ensuring a high level of security and be attentive to prevent product theft, including tagging garments and merchandise
- Think innovatively about how to improve performance and generate new ideas; stay up-to-date with new fashion trends and competitors
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client needs and creating a tailored, hand-crafted experience
- Transform each client experience into a unique moment
- Promote a customer-centric culture by supporting CRM processes, client engagement, and after-sales practices
Requirements
- Previous experience in fashion/luxury retail
- Proven track record of successful sales generation and client relationship development
- Results-driven and customer-focused mindset
- Strong attention to detail
- Proficient computer knowledge (MS Word, Excel, Outlook)
Skills
- Caring
- Authentic
- Passionate
- Intuitive sales associate
- Genuine passion for fashion and luxury goods market trends
- Powerful communicator
- Handling clients with personal care and empathy
- Client-first approach
- Courageous with ideas
- Innovative in approach
- Self-confident
- Appropriate standing
- Strong communication skills (verbal, in person, via email, SMS, etc.)
- Fluent written and spoken English
- Additional languages are a plus
Location
- London - Selfridges
Work Type
- Full-time
Experience Level
- Varying levels of seniority
Salary/Compensations
- £ 25,000 – £ 28,000 gross per annum
Benefits
- Commission scheme
About the Company
- Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment.
- A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.
- Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.
Equal Opportunity
- Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.