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About the Role

We are seeking an Academy Player Care Manager (U9-U16) to join our Academy Operations team. This role is crucial in supporting the wellbeing, development, and overall Academy experience of our young players. You will provide individual player care support, foster a challenging and caring environment, lead key player care programs, and ensure players and families receive necessary guidance throughout their development.

Responsibilities

Build positive relationships with players and parents, providing tailored support and acting as a key point of contact.
Coordinate and deliver the Academy Transition Strategy and Lifelong Learner Programme.
Recruit, support, and maintain relationships with host families, coordinating placements.
Support wellbeing initiatives and coordinate appropriate support for players.
Ensure player care information is accurate, organised, and managed confidentially.
Collaborate with Academy staff, families, and external organisations to support player development.
Support players and families through key Academy transitions and deliver annual induction activities.
Contribute to tours, tournaments, and wider player care projects.
Uphold high standards of conduct to prevent abuse and keep updated with Safeguarding training.

Requirements

Demonstrated track record of providing welfare-focused support and building trusted relationships with children, young people, and families.
Ability to communicate effectively and build positive relationships with a range of internal and external contacts.
Experience working within multidisciplinary teams.
Excellent organisational and administrative skills, including programme management and record maintenance.
Understanding of safeguarding policies, procedures, and responsibilities when working with young people.
Knowledge of youth development frameworks and Academy operations is ideal.
Confident IT skills, including proficiency with Microsoft 365.
A caring, proactive, and trustworthy approach, handling sensitive matters with discretion.

Skills

Stakeholder management
Collaboration
Organisation
Administration
Safeguarding practices
IT skills (Microsoft 365)
Communication

Location

Hybrid

Work Type

Full-time

Experience Level

Mid-level

Benefits

Reward and recognition scheme
Generous holiday allowance
Internal learning and development programmes
Flexible hybrid working model
Priority access to match tickets
Health and wellbeing benefits package
Leading Employee Assistance Programme
Partner discounts

About the Company

One of the most famous clubs in world football with a rich heritage and history of success.
Passionate about our local community.
Defined purpose: to act for a winning team, culture and community.
Values: courageous in the pursuit of progress, championing community and each other, doing the right thing.

Equal Opportunity

Committed to ensuring safe and inclusive environments for children, young people, and adults at risk.
Requires successful candidates to complete a DBS check and other essential background checks.
Promoting and embracing equality, diversity, and inclusion.
Believes that diversity of background, skills, and experience drives success.
Disability Confident Leader, actively welcoming applications from people with disabilities.
Provides disability-related adjustments to the recruitment process upon request.
Offers eligibility for interview via the Disability Confident Scheme for those meeting the definition of a 'disabled person'.