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About the Role

The Consumer Care Representative works under close supervision, following specific procedures to contact debtors, inform them of account delinquencies, and advise them of repayment options. This role involves making routine collections, forwarding complex accounts, and performing entry-level information gathering and verification for specific account situations. The representative will follow detailed instructions to contact employers, healthcare professionals, and other third parties to gather and file necessary account information, and may conduct follow-up communications regarding wage garnishment or rehabilitation programs.

Responsibilities

Skip-tracing debtors to locate current residence and employment information.
Handling incoming and outgoing collection calls.
Negotiating balance in full payments, payment arrangements or legal referrals.
Reviewing accounts and scheduling contact dates for follow-up calls.
Reading and following scripts verbatim.
Following federal/state laws and company policies.
Documenting interactions with debtors.
Performing additional duties as assigned based on the line of business.

Requirements

High school diploma or GED required.
An enhanced license, Real ID, or Passport along with your Social Security Card prior to your start date.
U.S. citizenship required for federal contractor position.
Must successfully complete and pass the FDCPA test.
Must be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.
Must be eligible to be licensed as a collector in certain states.

Skills

Reading and typing.
Working knowledge of modern office procedures, methods, and computer equipment.
Excellent communication skills.
Knowledge of principles and practices of customer service.
Ability to establish a good working relationship with team members and internal contacts.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Ability to work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Safeguard computer systems by following proper username and password management.
Secure desk and workstation when not present.
Do not share username or password with anyone.
Report any security violations immediately.

Location

4273 Volunteer Road Geneseo, NY 14454

Work Type

Full-time
In-office

Education Level

High school diploma or GED

Salary/Compensations

$21.43 - $26.93 per hour (total compensation including fringe benefits)
Base Pay: $17.20 - $22.00 per hour
Health & Welfare Fringe Benefit: $4.23 - $4.93 per hour

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance

About the Company

Coast Professional, Inc. is an Equal Opportunity Employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.