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About the Role

Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada. This role involves identifying new opportunities, expanding partnerships, generating revenue growth, and delivering value-added solutions to large organizations. It is a visible sales leadership position combining strategic account management, business development, and consultative selling in the loading dock, industrial door, and access solutions industry.

Responsibilities

Manage and grow relationships with assigned national and strategic accounts across Canada.
Develop strong relationships with key customer contacts including Operations, Facilities, Procurement, Maintenance, Engineering, and Construction teams.
Conduct regular customer visits, facility assessments, and business review meetings.
Act as the primary point of contact for customer inquiries, opportunities, and escalations.
Develop and execute account growth strategies to increase revenue, profitability, and customer retention.
Identify and pursue opportunities for equipment upgrades, modernization projects, safety improvements, preventative maintenance programs, and new construction projects.
Generate new business opportunities within existing accounts and targeted national organizations.
Expand customer relationships across multiple locations, departments, and decision-makers.
Achieve sales, margin, and growth targets established by the organization.
Conduct site surveys and customer assessments to identify operational challenges and recommend solutions.
Present solutions that improve facility safety, efficiency, productivity, and performance.
Prepare and deliver professional proposals, quotations, presentations, and recommendations.
Collaborate with estimating, operations, service, installation, and leadership teams to develop and execute customer solutions.
Support customer budgeting and long-term capital planning initiatives.
Coordinate national account programs and initiatives across multiple customer locations and company branches.
Monitor customer satisfaction, account performance, and service delivery metrics.
Ensure customer commitments, contractual obligations, and service expectations are achieved.
Maintain regular communication between customers and internal teams to support successful project execution.
Promote Dock Products Canada's full portfolio of loading dock equipment, industrial doors, access solutions, service, and maintenance offerings.
Stay informed of industry trends, competitive activity, and emerging technologies.
Participate in customer events, industry associations, trade shows, and networking opportunities.
Identify market opportunities and provide strategic feedback on customer needs and industry developments.
Maintain accurate CRM records, opportunity pipelines, sales forecasts, and account activity reports.
Travel regularly to customer sites, business reviews, industry events, and strategic meetings throughout Canada.

Requirements

5+ years of experience in one or more of the following: National Account Management, Project Management, Construction Estimating, Industrial or Technical Sales, Building Products, Material Handling, Facilities Services, Construction Administration.
Proven experience managing complex customer relationships.
Strong commercial and business acumen.
Demonstrated ability to manage multiple projects simultaneously.
Strong analytical, organizational, and problem-solving skills.
Exceptional written and verbal communication skills.
Advanced proficiency in Microsoft Office, particularly Excel.
Experience in: Loading dock equipment, Industrial door systems, Commercial construction, Warehousing and distribution environments, Material handling industries.
Experience working with ERP, CRM, and customer procurement platforms.
Ability to review drawings, specifications, and project documentation.

Skills

National Account Management
Project Management
Construction Estimating
Industrial Sales
Technical Sales
Building Products Sales
Material Handling Sales
Facilities Services Sales
Construction Administration
Consultative Selling
Solution-Based Selling
Microsoft Office Suite
Excel
ERP Systems
CRM Systems
Customer Procurement Platforms

Location

Mississauga, ON

Work Type

Home office
Customer-facing role
Regular travel throughout Ontario
Occasional travel across Canada

Experience Level

5+ years of experience

Education Level

Post-secondary education in Business, Construction Management, Engineering Technology, Project Management, or a related field.

Salary/Compensations

Competitive compensation package
Significant earning potential through sales performance

Benefits

Comprehensive health and dental benefits
RRSP matching program

About the Company

Dock Products Canada is a part of the ASSA ABLOY Group, a global leader in access solutions.
We are committed to fostering a workplace built on teamwork, respect, accountability, and continuous improvement.
We take pride in our strong company culture, our clean and safe working environment, and our commitment to investing in the success and development of our employees.
Our people have made us the global leader in access solutions.
We help billions of people experience a more open world through innovations that make spaces safer, more secure, and easier to access.
We empower our people to build their careers around their aspirations and our ambitions, supporting them with regular feedback, training, and development opportunities.
We encourage our colleagues to grow their roles locally, regionally, or internationally.

Equal Opportunity

Dock Products Canada is an equal opportunity employer committed to creating an inclusive and accessible workplace for all.
Accommodations are available upon request throughout the recruitment process.
We value diversity and believe that different perspectives, backgrounds, and experiences strengthen our team and contribute to our continued success.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.