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About the Role
We are seeking a Sales Support Associate to report to the Vice President of Sales in the New York metropolitan area. This role supports Sales Executives and other team members, playing an integral part in providing excellent customer service.
Responsibilities
- Provide support to sales team members and facilitate cross-functional collaboration.
- Maintain day-to-day activities required by the Sales Support Associate.
- Accurately enter data.
- Assist Sales Account Executives in preparing for customer meetings.
- Respond to customer inquiries.
- Provide solutions to boost revenue growth.
- Assist sales team members with customer acquisition and profitability.
- Create customized line sheets/catalogs for customers.
- Enter customer purchase orders into the system.
- Create order detail sheets for factories.
- Create buy sheets for the production team.
- Process and coordinate ticketing jobs with the warehouse.
- Assist with the preparation of customer presentations.
- Take notes during customer meetings.
- Identify areas for continuous process improvement.
- Collaborate with all departments.
- Provide management with data and reports as needed.
- Perform other duties as assigned.
- Establish, develop, and maintain positive customer relationships.
- Expedite the resolution of customer problems and complaints.
- Respond to customer inquiries regarding purchase order updates, shipment confirmations, and sample requests.
- Possible travel to local appointments and/or out-of-town trade shows.
Requirements
- Ability to prioritize and manage time effectively.
- Excellent verbal and written communication skills.
- Organized and operates with a high-level of autonomy and attention to detail.
- Takes the initiative to identify tasks beyond immediate workload.
- Proven ability to build and maintain relationships within an organization.
- Ability to work asynchronously and synchronously.
- Experience working with hybrid-remote and remote teams.
Skills
- Data entry
- Customer service
- Teamwork
- Learning systems and technology quickly
- Handling a fast-paced environment
- Microsoft Excel
- Office 365
Location
- New York metropolitan area
Work Type
- Hybrid-remote
Experience Level
- 2 years of relevant experience
Education Level
- Bachelor’s Degree in related field or High School Diploma
Salary/Compensations
- $65,000 - $75,000
Benefits
- Health coverage
- 401(k) retirement plan with a company match
- 21 days of paid time off
- 10 paid holidays
- Extra office closures
About the Company
- Founded in 1954, Gold Medal International (GMI) is a leading hosiery and accessories company.
- GMI designs, sources, and manufactures wholesale socks and accessories for a diverse customer base.
- Creating great employee experiences is a priority at GMI.
- GMI values workplace flexibility and maintains a hybrid-remote work model.
- GMI is committed to high levels of customer service and treats everyone like family.
Equal Opportunity
- GMI hires candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.
- GMI is proud to be an Equal Opportunity Employer.