Front Desk Agent Full Time - Home2 Suites by Hilton 3pm-11pm
Home2 Suites, Queensbury · Glens Falls North, NY, US
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About the Role
Serve as the guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, help create a pleasant and memorable stay for our guests.
Responsibilities
- Work 3pm-11pm shifts
- Work weekends and holidays
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about the hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure all rooms are clean and tidy
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
- Weekend availability
- 8 hour shift
Skills
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
Location
- 524 Aviation Road Queensbury, NY 12804
Work Type
- Full-time
- Part-time
- In person
Experience Level
- We train! Bring the smile!
Education Level
- Degree in hotel management is a plus
Salary/Compensations
- $17.50 per hour
Benefits
- $40.00 Hilton Hotel rooms anywhere in the world
- PTO
- Sick Time
- Money Bonuses in Summer
- Name Mentions 5.00 a name mention cash!
- Flexible schedule
- Paid time off
About the Company
- Home2 Suites by Hilton
- 108 rooms