Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Casual Switchboard Operator role.
Rezi rewrites your resume against Hilton's job description. Free.
Tailor your resume to this Casual Switchboard Operator role.
Rezi rewrites your resume against Hilton's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Casual Switchboard Operator posting at Hilton — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Casual Switchboard Operator posting at Hilton — free, in seconds.
About the Role
As a Casual Switchboard Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Skills
- PBX system
- Computer applications
- Communication tools
Work Type
- Casual
Salary/Compensations
- Up to £13.72 per hour
Benefits
- Flexible shifts
- Competitive pay
- Instant pay access - the ability to instantly withdraw up to 40% of earned wages
- Free meals on duty
- Generous holiday allowance – Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.
- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources.
- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
About the Company
- At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments.
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
- Come for the job, stay for the career—and help us make every stay a little more magical.
- Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.