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About the Role
Responsible for greeting guests, assisting with unloading items, and delivering laundry and clothing to guestrooms. Requires excellent guest service skills and a flexible schedule. Responds promptly to guest requests and monitors the cleanliness of laundry services.
Responsibilities
- Greet guests upon arrival.
- Assist with safe unloading of guest items.
- Deliver laundry and clothing to guestrooms.
- Respond promptly to requests from guests, Front Desk, or At Your Service.
- Monitor the cleanliness and appearance of laundry/dry cleaning.
- Complete all valet tickets properly for accurate handling.
- Coordinate all repairs to appropriate persons and pick-up for delivery when completed.
- Follow all company policies and procedures.
- Maintain uniform and personal appearance that is clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Reach, bend, twist, pull, and stoop.
- Grasp, turn, and manipulate objects.
- Move, lift, or carry objects weighing less than or equal to 10 pounds.
- Stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience.
- No certifications required.
Skills
- Excellent guest service skills
- Flexible schedule availability
- Professional appearance
Location
- Toronto
Work Type
- Full-time
Experience Level
- 1+ year of related work experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
- The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
- In joining St. Regis, you join a portfolio of brands with Marriott International.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- We are happy to provide accommodations to job applicants needing assistance.