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About the Role
As a Customer Support Associate at Indeed Flex, you will resolve daily issues for enterprise partners and hourly temp workers. You will actively solve the root cause of broken workflows or matching bottlenecks using modern AI agents and automation tools. This role is an intentional launchpad for early-career individuals looking to break into tech, offering opportunities to build foundations in tech-enabled operations, workforce analytics, and workflow design.
Responsibilities
- Own end-to-end resolution of complex, high-priority, and edge-case support cases for clients and Flexers across email, phone, and chat.
- Act as a power user of Salesforce, ACP, and other internal marketplace tools; provide actionable feedback.
- Diagnose broken processes and introduce concrete fixes rather than only escalating or flagging issues.
- Interpret operational reports on bookings, onboarding, compliance, and queue health; flag data issues that threaten queue integrity or case history.
- Use automation and AI agents effectively in daily workflows; identify and report technical gaps, edge cases, and failures in automated processes.
- Execute support workflows at high quality and meet or exceed CSAT, response-time, and resolution targets.
- Track and document all customer interactions with accurate records in Salesforce, ACP, and other internal systems.
- Collaborate with Product, Engineering, Sales, and Operations to resolve complex cases and close tooling or process gaps.
Requirements
- A passion for real-time problem solving.
- A strong interest in navigating high-volume, dynamic operational challenges and a desire to be the go-to person who de-escalates tense situations.
- An analytical mindset with an appetite for digging into reports, questioning anomalies, and using metrics to prioritize your day.
- Curiosity about AI and willingness to learn how to use it well.
- Demonstrated ability to diagnose process failures and introduce practical fixes, not only escalate.
- Ability to cover flexible shifts, including evenings and weekends as scheduled.
- A commitment to driving the Indeed Flex mission: to help people get jobs, instantly.
Skills
- Salesforce
- ACP
- AI agents
- Automation tools
- Microsoft Office / Google Workspace
- Slack
- Google Meet
- Zoom
Location
- Austin
Work Type
- Onsite
- Full-Time
Experience Level
- Entry-level
Salary/Compensations
- $50,000 to $60,000 per annum
Benefits
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Off
- 8 Paid Holidays
- Duvet days (½ day off every quarter)
- Volunteer days
About the Company
- Indeed Flex is a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
- We operate with the agility and energy of a high-growth scale-up, backed by the stability and resources of Indeed.
- We are modernizing the world of temporary work, providing our community of 'Flexers' with total control, choice, and ownership over how they work.
- Our platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
- We are building a more flexible, efficient, and empowered labor market for everyone, across hospitality, retail, or warehousing.