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About the Role
The Customer Service Team Leader supports the Store Manager by serving as the Manager on Duty (MOD), ensuring safety, sales, production, programs, and services standards are maintained. This role partners with various teams to align activities with the organization's mission, vision, and values.
Responsibilities
- Serve as Leader on Duty as dictated by schedule.
- Ensure safe work practices are followed at all times.
- Maintain a neat, clean, and organized facility to prevent injury or accident.
- Ensure employees, volunteers, community service personnel, and others use safe work methods.
- Assist with supervising daily cash drawer balances and deposits of store receipts.
- Monitor the operation of cash registers for proper accountability of all transactions.
- Balance cash and deposit store receipts as required.
- Assist with the transmission of all required reports.
- Assist with the supervision of all employees.
- Review customer concerns and resolve appropriately.
- Maintain the interior and exterior of the store in a neat, clean, organized manner.
- Perform duties of various team member roles as staffing needs arise.
- Ask every customer for a Round-up donation, maintaining a minimum of 25% round up average.
- Maintain proper security of all company assets.
- Assist the Store Leader with store employee meetings as necessary.
- Assist in ensuring store equipment is maintained in proper working order.
- Promptly notify Maintenance Supervisor of equipment defects or IT Manager of computer system/email problems.
- Contribute to store effectiveness by performing assigned tasks, including donation door coverage, cashiering, and merchandise production.
Requirements
- Must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
- Required to work nights, weekends, and holidays.
- Must have open and flexible availability, and be willing to work evenings and weekends.
- Must be able to travel for work-related programs and meetings.
- Required to move stock, climb or balance on step-ladders; stoop, kneel, crouch or crawl while setting up displays.
- Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
- May bend and turn to evaluate donations moving from a bin to a processing table.
- May need to tag merchandise which requires use of at least one hand.
Skills
- Proficient in Microsoft Word, Excel, and Outlook.
- Ability to read and understand documents such as time cards and policy manuals.
- Ability to write routine reports.
- Ability to speak effectively and communicate clearly to other employees and customers.
- Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume.
- Able to apply basic financial and budgeting concepts.
Work Type
- Onsite
Experience Level
- Minimum of one year retail experience
- At least six months supervisory experience
Education Level
- Associates degree preferred
About the Company
- Goodwill of the Finger Lakes
Equal Opportunity
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.