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About the Role

As the senior specialist within Australia Fund Operations, you will provide broad oversight of the Australian unit registry operating model and support local stakeholders, clients, and service-provider relationships. You will collaborate with global colleagues in the Transfer Agency function to optimize local expertise and leverage global synergies.

Responsibilities

Manage critical and time-sensitive daily processes to support the unit registry function.
Perform day-to-day oversight of outsourced unit registry services.
Maintain a close relationship with our service provider, working in partnership to deliver consistently high service to our clients.
Support internal stakeholders across our Client Product Group, representing institutional and intermediary clients.
Identify and drive change initiatives to optimize our operating model, balancing local obligations with global capabilities.
Carry out other duties as assigned.

Requirements

At least 10 years of hands-on experience in funds management unit registry and client servicing functions.
Demonstrated ability in managing all aspects of outsourced services with unit registry providers, with 'best practice' knowledge across systems and processes.
RG146 compliant with a broad understanding of Australian managed investment schemes’ operating framework, regulatory obligations, and industry standards.
Strong interpersonal skills with a service-centric mindset.
Solid judgment, logical problem-solving ability, and a commitment to continuously improving services, processes, and operating models.
Ability to work across global teams and time zones, building relationships with colleagues outside Australia and leveraging a global model where practical.
High attention to detail, commitment to meeting deadlines, and a sense of urgency in resolving issues for clients.
Project management skills and experience in driving small to medium projects relevant to the unit registry function.
Experience in influencing and mentoring colleagues.
Alignment with Janus Henderson Investors’ mission, values, and purpose.
Proficiency with Microsoft application suite and AI tooling.
Familiarity with Australian AML/CTF requirements, investor onboarding processes, ongoing monitoring, and escalation governance.
Experience supporting fund launches, transitions, RFP activity, service provider changes, and significant transformation initiatives.
Ability to work autonomously while contributing to a close-knit Fund Operations team, with a willingness to support colleagues and assist where needed.
Understanding of regulatory obligations, regulated entity requirements, and JHI policies applicable for the role.
Willingness to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities.

Skills

Funds management unit registry
Client servicing
Outsourced service management
Unit registry providers
RG146 compliance
Australian managed investment schemes
Interpersonal skills
Service-centric mindset
Problem-solving
Process improvement
Operating model optimization
Global team collaboration
Attention to detail
Deadline management
Issue resolution
Project management
Influencing
Mentoring
Microsoft application suite
AI tooling
AML/CTF requirements
Investor onboarding
Ongoing monitoring
Escalation governance
Fund launches
RFP activity
Service provider changes
Transformation initiatives
Autonomous work
Team collaboration
Regulatory compliance
Investment Advisory Code of Ethics

Location

Australia

Work Type

Hybrid working

Experience Level

Senior specialist
At least 10 years hands-on experience

Education Level

RG146 compliant

Salary/Compensations

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits

Hybrid working and reasonable accommodations
Paid volunteer time
Professional development courses
Tuition/qualification reimbursement
Maternal/paternal leave benefits
Complimentary subscription to Headspace
Corporate membership to ClassPass
Health and well-being benefits
All employee events including networking opportunities and social activities
Competitive compensation
Pension/retirement plans

About the Company

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

Equal Opportunity

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
All applications are subject to background checks.