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About the Role
As a Conference and Banqueting Floor Manager at Hilton London Metropole, you’re not just providing strategic leadership and direction for event set-up operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Provide overall strategic direction to ensure all event spaces are prepared accurately, efficiently, and in line with client specifications
- Oversee breakdown and clean-up procedures to maintain high standards of cleanliness, organization, and readiness for future functions
- Guide team members with tasks such as furniture care, floor maintenance, carpet cleaning, and overall banquet space presentation
- Assist with planning, organization and execution of all banquet functions
- Collaborate with the other F&B and Culinary teams to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the banqueting experience
- Foster a diverse, high-performing team by integrating Hilton’s values into all event initiatives, creating a guest- and team member-centric environment, and leading with direct, meaningful engagement
- Advocate for team members through career development planning, mentorship, and succession strategies while maintaining an open-door policy, resolving conflicts effectively, and ensuring a productive, motivated work environment
Requirements
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact
Location
- London
Work Type
- Full-time
Salary/Compensations
- £33,250 to £34,000 per annum
Benefits
- Discounted hotel stays through our Go Hilton travel programme (up to 110 nights, as low as $40 USD/night)
- 50% off food and beverage at participating outlets
- Free meals on duty
- 28 days' holiday including bank holidays, increasing with service
- Employee Stock Purchase Programme (ESPP) with a 15% discount on Hilton shares
- Pension scheme
- High street discounts through Perks at Work
- Mental health resources through Care for All hub
- Free counselling and support through Employee Assistance Programme (EAP)
- Crisis Concierge for practical support and emotional care during times of loss
- Paid parental leave for eligible Team Members
- Personalized caregiving support services
About the Company
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We are committed to providing the best stay for every guest and setting new standards for the future of travel.