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About the Role
The Hoxton, Southwark is seeking an Assistant Front Office Manager to support the daily operations of the Front Office. This role involves leading and inspiring the reception team to deliver exceptional guest experiences, from arrival to departure.
Responsibilities
- Support the day-to-day running of the Front Office.
- Lead and inspire receptionists to create memorable guest experiences.
- Coach and develop the Front Office team, fostering empowerment and support.
- Assist Duty Managers in setting selling strategies and ensuring maximum occupancy.
- Deputise for the Front Office Manager in Head of Department tasks.
- Contribute to business success by managing rates and overbooking levels.
- Ensure smooth operations and address any issues that arise.
- Manage compliance, departmental budgeting, and relationship building with other departments.
Requirements
- Demonstrated ability to provide great and memorable guest experiences.
- Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is advantageous.
- Passion for team development and proven experience in coaching and developing a team.
- Experience in successfully handling diverse guest requests.
- Familiarity with Opera or similar front desk operating systems is a plus.
- Understanding of GDS is a plus.
- Ability to be oneself and work in a non-hierarchical environment.
- Passion for hospitality.
- Positive impact on interactions, leaving memorable experiences.
- Willingness to work collaboratively and without ego.
- Openness to trying new approaches.
- Ability to work effectively and have fun within a team.
- Desire to be part of a supportive and fun team.
Skills
- Guest experience management
- Team leadership
- Coaching and development
- Operational support
- Sales strategy support
- Occupancy management
- Budgeting
- Compliance
- Relationship building
- Problem-solving
- Opera (or similar)
- GDS
Location
- Southwark
Work Type
- Full-Time
- Permanent
Experience Level
- Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage
Salary/Compensations
- Competitive salary
Benefits
- 28 days holiday (including bank holidays)
- Pension
- Eligibility for company discretionary bonus scheme
- Life insurance
- Health cash plan
- Confidential support hotline
- Network of mental health first aiders
- Retail & hospitality perks through partners
- Free night at The Hoxton and a meal for two upon starting
- Meals provided during shifts
- Excellent discounts across the Ennismore family
- Free night at The Hoxton annually
- Monetary reward for major milestones
- Opportunities for career progression within a global family of brands
- Training for role settlement
- Learning academies
- Development opportunities
- Extra time off for volunteering
- Regular team get-togethers
- Enhanced family leave
- Annual diversity and inclusion calendar of events
About the Company
- The Hoxton, Southwark is located near the South Bank and features 192 rooms, a restaurant, bar, terrace, meeting and events space, a rooftop restaurant and bar, and a coworking space.
- The Hoxton is part of Ennismore, a global family of brands.