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About the Role
The Manager, International Benefits Operations role is responsible for the tactical management of country-specific benefits operations in all countries outside North America, as well as global programs. This role manages a team focused on efficiency, requiring strong stakeholder management with vendors, brokers, Payroll, HR Technology, Finance, Project Management, and local HR teams. It also supports the preparation of non-North American country-specific and global benefits program communications and is responsible for delivering a positive user experience.
Responsibilities
- Oversee the management of all aspects of benefits operations for International harmonised countries (UK, Spain, India, Ireland, and Turkey), including maintenance of benefits plans, reporting, and integrations for plans in Workday.
- Manage the international benefits operations team to carry out operational work to support the benefits team.
- Support the management of all other benefit plans outside of North America.
- Understand end-to-end benefits processes managed by local HR teams and identify opportunities to improve efficiency.
- Manage vendor and broker relationships, serving as a point of escalation to resolve operational issue escalations and managing ongoing activities.
- Support the renewal process by providing data such as census, cost, utilization, and feedback on vendor service.
- Support internal teams by managing RFP processes from an operational perspective during searches for new vendors.
- Review configurations, file integration set-ups, and other related updates when new programs/vendors, routine renewals, or changes to processes or systems occur, and undertake necessary testing.
- Ensure compliance with all local regulations, payroll and government data submissions, and internal data security protocols.
- Manage global program operations (e.g., Fitness reimbursement, EAP, family building, business and assignee medical).
- Own the relationship with Project Management, use of RACI charts, and creation of project plans for operational aspects of all non-North American country-specific and global benefit program projects.
- Ensure stakeholders are aware of what is going on and what their roles are.
- Manage testing processes, including writing scenarios, resolving issues, and obtaining sign-off.
- Collaborate with key stakeholders to resolve operational issues.
- Support with the preparation and provide operational input for non-North American country-specific and global benefit program communications.
- Manage operational support in the event of any acquisitions.
- Manage Benefits Operations team of 3.
Requirements
- Bachelor’s degree and minimum of 4 years’ international benefits operations experience.
- Knowledge of plan structures and familiarity with typical benefits offerings across all territories.
- Understanding of all applicable statutory regulations, filings, and compliance obligations related to employee benefit programs.
- Exceptional high-touch customer service and follow-up skills.
- Understanding of, and sensitivity to, cultural and regional differences.
- Deep understanding of benefits plan configurations, integrations, and reporting functionality in Workday.
- Strong analytical, problem-solving, interpersonal, and vendor management skills.
- Excellent written, verbal, influencing, and presentation skills.
- Must be detail-oriented and take ownership of keeping track of and closing out open items.
- Proficiency with Word, Excel, PowerPoint, and Google Suite.
- Proven ability to work collaboratively and effectively in a team environment, under pressure, with remote stakeholders in different time zones.
- Capable of effective planning and priority setting.
- Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
- Project management experience is required.
- Strong track record of identifying and implementing process improvement.
Skills
- Workday
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Suite
- Project Management
Location
- London
Work Type
- Hybrid
- Fixed-term contract
Experience Level
- Manager
Education Level
- Bachelor’s degree
Benefits
- Private medical and dental insurance
- Virtual GP
- Health cash plan for preventative medical costs
- Matching pension policy up to 4%
- Workplace savings scheme for short-term savings
- £50 monthly fitness reimbursement
- 24/7 mental wellbeing support
- Family building and menopause support
- Employee Stock Purchase Plan with 15% discount
- Cycle to Work scheme
- 4x salary death in service insurance
- 66% of salary income protection
- Charitable donation matching and volunteer leave
- 26 days of annual leave
- Enhanced family policies
- Onsite Gym
- Office bar
- Employee discount programs
- Free games and events
- Stocked pantries
- Dog friendly workplace
About the Company
- Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe.
- We develop and publish products principally through Rockstar Games, 2K, and Zynga.
- Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets.
- We deliver our products through physical retail, digital download, online platforms, and cloud streaming services.
- The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.
- We are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities.
- Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills.
- We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.
Equal Opportunity
- As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization.
- Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law.
- If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact Careers@take2games.com.