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About the Role

The Patient Service Representative is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. This role involves greeting and checking in patients, evaluating urgency, directing patients appropriately, and maintaining a clean and inviting lobby environment. Additional administrative duties are also part of this role.

Responsibilities

Answer telephone in a polite and timely manner, screening calls and distributing messages and faxes.
Perform check-in desk duties including verifying patient information, processing lab slips, labeling specimens, supervising urine analysis, and preparing specimens for transport.
Process instant urine analysis results and enter them into patient medical records.
Restock supplies, close the check-in desk, and send end-of-day reports.
Maintain inventory of supplies and order as needed.
Collect fees and record payments.
Coordinate accounts receivable, including billing and insurance authorization.
Photograph clients and prepare client ID cards.
Electronically prepare medical records for new admissions and accompanying information.
Process client refunds.
Type correspondence for clinic staff and outside agencies.
Participate in clinical staff meetings and take minutes.
Process DDAP for DMHAS client tracking requirements, admissions, and discharges.
Complete client fee contracts and update lobby boards.
Process late letters on a timely basis.
Perform any other clerical, secretarial, or technical duties as directed.
Reconcile daily client fee reports, patient test status reports, weekly fee reports, and monthly client collateral tracking reports.
Collect and report data as requested by the clinic supervisor.
Order supplies according to budget, maintain inventory, and keep the supply area neat and clean.

Requirements

A high school diploma or GED equivalency.
Three (3) years of general secretarial experience OR a two-year business degree with one-year secretarial experience.
Effective communication skills.
Competency in basic medical assisting skills.
Ability to interact with patients.
Ability to assess and communicate psychological observations.
Positive, customer-focused approach with a commitment to providing excellent patient care.
Proven ability to work effectively in a team environment.
Experience with Electronic Medical Records preferred.
Strong computer skills.
Solid working knowledge of Microsoft Office Software.
Strong organizational skills and attention to detail.

Skills

Customer service
Communication skills
Basic medical assisting skills
Patient interaction
Psychological assessment
Teamwork
Electronic Medical Records (preferred)
Computer skills
Microsoft Office Software
Organizational skills
Attention to detail

Location

Onsite

Work Type

Full-time
Part-time

Experience Level

3 years general secretarial experience
1 year secretarial experience (with 2-year degree)

Education Level

High school diploma or GED
Two-year business degree

Salary/Compensations

$20.00 to $27.00 per hour

Benefits

Comprehensive medical, dental, and vision coverage
Employer-paid life insurance
Employer-paid short-term disability
Retirement plan with up to a 10% employer contribution
Four weeks of PTO
Paid holidays (including birthday)
Professional development funding and training days
Annual bonus eligibility
Excellent work-life balance
35-hour work week
No current on-call responsibilities
Eligibility for multiple NHSC Loan Repayment Programs

About the Company

Root Center for Advanced Recovery builds relationships that empower patients with the courage and ability to change by providing guidance and support throughout every step of recovery.
They are caring, knowledgeable professionals who believe in honoring the potential of every individual while continually renewing themselves, embracing new perspectives, and recognizing that progress is the destination.
For more than 150 years, they have remained committed to inspiring hope and strengthening the communities they serve.

Equal Opportunity

Root Center is committed to hiring and retaining a diverse workforce.
Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.