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About the Role
Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts, overseeing all administrative, operational, and risk management activities. Serves as the primary point of contact for clients and partners, driving sustainable earnings growth and ensuring compliance with strategic plans.
Responsibilities
- Monitor administrative and operational systems for assigned accounts to ensure adherence to policies and procedures.
- Review and comment on operative documents and agreements for assigned accounts.
- Coordinate with Legal, Risk, Compliance, and Audit to monitor risks and ensure regulatory compliance.
- Research and resolve account-related issues to maintain client satisfaction.
- Collaborate with external parties to structure and close GCM transactions.
- Complete account administration activities, including cash flow execution, fee billing, reporting, and tickler processing.
- Participate in sales calls, prepare fee proposals, and evaluate fee suitability.
- Manage client relationships, identify new business opportunities, and represent GCM at closings and client meetings.
- Identify opportunities for revenue increase through additional fees and implement approved fee adjustments.
- Provide coverage and support for other Relationship Managers.
- Represent GCM and lead departmental projects and corporate initiatives.
- Assist management with business product and process development.
- Supervise and mentor less experienced associates.
- Adhere to the Company’s risk and regulatory standards, policies, and controls.
- Identify and escalate risk-related issues.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain internal control standards and implement audit points and regulatory requirements.
- Complete other assigned duties.
Requirements
- Bachelor's degree and a minimum of 2 years’ client service experience in Global Capital Markets products or markets, OR a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ client service experience in Global Capital Markets products or markets.
- High level of proficiency with personal computers and pertinent software.
- Prior experience reading, analyzing, and interpreting legal documents.
- Prior experience calculating amounts such as discounts, interest, commissions, and percentages.
- Familiarity with corporate structures, relevant laws, and regulations.
- Proven problem-solving skills.
- Strong verbal and written communication skills.
- Strong analytical skills.
Skills
- Client service
- Global Capital Markets products
- Global Capital Markets markets
- Personal computer proficiency
- Pertinent software proficiency
- Legal document analysis
- Financial calculation
- Corporate structures knowledge
- Relevant laws and regulations knowledge
- Problem-solving
- Verbal communication
- Written communication
- Analytical skills
Location
- London, United Kingdom
Work Type
- Full-time
Experience Level
- 2+ years client service experience in Global Capital Markets products or markets
- 6+ years combined higher education and/or work experience (if no degree)
Education Level
- Bachelor's degree
- Higher education
About the Company
- Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts of varying complexity and importance, including all administrative, operational and risk management activities for GCM transactions.
- Serves as main point of contact with the client and internal and external service partners to follow short and long-term strategies to achieve sustainable earnings growth and compliance with Bank and Division strategic plans.
- Promote an environment that supports belonging and reflects the M&T Bank brand.