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About the Role
The Peer Review Systems Assistant is a customer-service-focused role that supports internal teams and authors by providing solutions and guidance related to our ScholarOne publishing system.
Responsibilities
- Assist the Peer-Review Systems Manager in the roll-out of ScholarOne Manuscripts™ and other online peer review platforms to an agreed budgeted number of journals annually.
- Support Journals Editorial Department and Journals Production Department with queries pertaining to our online peer review systems.
- Promptly respond to queries relating to our submission systems from authors and other stakeholders via our online ticketing system to ensure we provide a high-quality service.
- Monitor and report on turnaround times, peer review standards and author/editor survey results as required.
- Provide help and advice to users of the ScholarOne platform.
- Attend meetings with external and internal journal editors to demo and advise on proper use of their online peer review platform in person and via web-based training.
- Support department-wide initiatives and projects, as required.
Requirements
- Able to demonstrate strong customer support experience, ideally within a ticketing environment.
- Interested in academic publishing and aware of the challenges and opportunities the industry faces.
- Able to quickly digest large amounts of new and complex information and provide solutions.
- Detail-oriented and committed to accuracy.
- A confident and effective communicator, able to manage both internal and external relationships.
- Able to work well under pressure and show initiative.
- Comfortable with IT systems, databases, and Microsoft collaboration tools.
Work Type
- Permanent
- Hybrid working up to 2 days per week in office
Salary/Compensations
- £29,700 starting salary with an increase to £31,800 on successful completion of probation period.
Benefits
- 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
- Home working allowance.
- Life assurance, income protection, and travel insurance.
- Private medical cover and access to the company doctor.
- Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
- Variety of snacks and beverages available in the office.
- Healthy lifestyle reimbursement and anniversary trips.
- Access to Company loans (season ticket loan, rental deposit loan, cycle loan).
About the Company
- Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement.
- Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965.
- Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
- Our guaranteed independence means we’re free to do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact.
- Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning.
- Think long-term – experimenting, taking risks, and investing in new ideas.
Equal Opportunity
- We’re a Disability Confident Employer (Level 1).
- We’re committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging.
- We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.