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About the Role
The Listed Derivatives Client Middle Office team provides day-to-day support for clients, acting as a single point of contact and partnering to enhance service levels. This role offers opportunities to work in a dynamic team, contribute to an outstanding client experience, and drive change within a demanding environment.
Responsibilities
- Build, maintain, and enhance client relationships.
- Serve as a single point of contact for client operational issues and account management queries.
- Educate clients on enhancements to the firm's offering.
- Compile and analyze metrics to assess client efficiency and experience, identifying areas for improvement.
- Liaise with Core Operations, Business, Sales, Legal, and Compliance teams to resolve queries and facilitate commercial opportunities.
- Work on strategic projects and process improvement initiatives to reduce risk and improve client service delivery.
- Handle position management and expiries tasks.
Requirements
- Previous client service experience or experience in a trade/post-trade environment.
- Demonstrated service skillset.
Skills
- Listed Derivatives and cleared OTC knowledge
- Knowledge of EMEA exchanges and Position Management processes
- Drive and Motivation
- Client and Business Focus
- Teamwork
- Communication Skills
- Judgement and Problem solving
- Creativity & Innovation
- Influencing Outcomes
About the Company
- The Listed Derivatives Client Middle Office team serves as a single point of contact support model for clients.
- The team acts in partnership with a wide variety of groups across the firm globally, with daily interaction across other Operations teams, Technology, Legal, and Compliance as well as with Business Leadership for the businesses that we support.
- Operations are heavily involved in new product initiatives and process improvements to streamline our support model.