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About the Role
House of Louie is seeking an experienced General Manager to lead overall venue operations, ensuring exceptional standards in food and beverage, service, team development, financial performance, and guest experience. The ideal candidate will be a natural leader, motivating their team, driving operational excellence, and bringing energy and personality to the venue.
Responsibilities
- Take full ownership of the day-to-day running of the business
- Ensure exceptional standards across all areas of the operation, including food and beverage, service, team development, financial performance, and guest experience
- Motivate and develop your management team
- Drive operational excellence
- Bring energy and personality to the entire venue
- Oversee all aspects of the business
- Drive commercial performance
- Develop talent
- Ensure the highest standards are consistently delivered across every department
- Implement and maintain operational procedures, service standards and training programmes
Requirements
- Proven experience as a General Manager or senior operational leader within a premium bar, luxury hotel, high-quality restaurant or lifestyle operation
- Strong all-round food and beverage knowledge, with the ability to oversee multiple departments and ensure consistency across the operation
- Excellent leadership skills, with a proven ability to manage, motivate and develop diverse teams and departmental managers
- Demonstrated experience in P&L management, budgeting, forecasting, cost control and overall financial accountability
- Strong commercial awareness, with the ability to identify opportunities to drive revenue, profitability and operational efficiency
- Comprehensive knowledge of health, safety, employment legislation and licensing compliance requirements
- Strong organisational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously
- Excellent communication and interpersonal abilities, with a collaborative and inclusive leadership approach
- A proactive problem-solving mindset, with the ability to make confident and decisive decisions under pressure
- Experience implementing and maintaining operational procedures, service standards and training programmes
- Resilience and flexibility to adapt to changing circumstances and operational demands
- General management: 3 years (required)
- Hospitality management: 4 years (required)
- Premium / Fine Dining hospitality: 2 years (required)
Skills
- Food and beverage knowledge
- Leadership
- Team management
- P&L management
- Budgeting
- Forecasting
- Cost control
- Financial accountability
- Commercial awareness
- Revenue generation
- Profitability
- Operational efficiency
- Health and safety compliance
- Employment legislation compliance
- Licensing compliance
- Organisational skills
- Attention to detail
- Multitasking
- Communication
- Interpersonal abilities
- Problem-solving
- Decision-making
- Operational procedures implementation
- Service standards implementation
- Training programmes implementation
- Adaptability
- Flexibility
Location
- West End
Work Type
- In person
- Permanent
- Full-Time
Experience Level
- Experienced
Education Level
- Formal training or certification in hospitality or business management (desirable)
Salary/Compensations
- GBP 50000 - GBP 65000 - yearly
Benefits
- Employee discount on food and beverage
- Awards and incentives
- Career growth opportunities within Ennismore Restaurants Limited
- Training and Development opportunities
- Meals on duty
- Pension contribution
- Company pension
- Discounted or free food
About the Company
- House of Louie, part of Ennismore Restaurants Limited, is a four-storey townhouse in the heart of the West End, bringing together elevated dining, nightlife, and style under one roof.
- A destination where energy meets elegance, House of Louie is built around exceptional experiences, creative concepts, and unforgettable moments.
- Home to Wani Tzuki, our contemporary Japanese dining concept, alongside our chic French restaurant and the lively Alligator Bar - known for bold cocktails, vibrant atmosphere, and live DJs - House of Louie brings together diverse experiences with a shared passion for outstanding hospitality.
- Our team is made up of talented hospitality professionals who bring personality, expertise, and enthusiasm to everything they do.
- We celebrate individuality, creativity, and a genuine passion for delivering exceptional guest experiences, while creating opportunities for our people to grow and thrive within Ennismore.