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About the Role
Serve as the strategic and functional point of reference for B2C clients, shaping marketplace strategy, and ensuring projects stay on track. Build personalized action plans, lead business reviews, and translate KPI analysis into growth recommendations. Define seller and customer strategies, benchmark against leading marketplaces, and leverage e-commerce trends and Mirakl features to drive client performance. Work cross-functionally to anticipate risks and ensure clients maximize platform value. Embed AI into workflows by testing agents and providing feedback.
Responsibilities
- Serve as the strategic and functional point of reference for B2C clients across project and run phases
- Run tailored workshops with C-level stakeholders
- Shape marketplace strategy
- Keep projects firmly on track to go-live
- Build personalised post-launch action plans with each client
- Lead data-driven business reviews
- Translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership
- Define seller and customer strategies
- Benchmark against leading global marketplaces
- Leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance
- Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform
- Embed AI into daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates
Requirements
- 18 to 24 months of experience in management consulting, a business role within an e-commerce company or online marketplace (B2C), or Customer Success in B2B Enterprise SaaS
- Marketplace or digital commerce experience is a strong plus
- Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment
- Master's degree in Business, Management, Finance, or a related field
- English: Full professional proficiency
Skills
- Analytical and data-driven thinking
- Comfortable building business cases
- Interpreting KPIs
- Turning data into actionable recommendations
- Senior stakeholder management and influence
- Strategic business advisory
- Structured problem-solving
- Strong written, verbal, and presentation communication
- AI literacy with a critical mindset
- Curiosity to go further with AI tools
Location
- London
Work Type
- 4 days per week in our London office
Experience Level
- 18 to 24 months of experience
Education Level
- Master's degree in Business, Management, Finance, or a related field
Salary/Compensations
- Competitive — to be discussed during the recruiter interview
Benefits
- 25 days of paid annual leave, excluding UK bank holidays
- Private healthcare with AXA
- 50% reimbursement of commuting costs within TfL zones
- Team lunch every Tuesday, ordered via Just Eat
- Pension scheme with Nest
About the Company
- Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
- Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
- With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers.
- Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
- Founded in 2012 | Member of French Tech Next40
- 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
- Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues.
- We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
- Our 5 values guide how we collaborate: Work Hard Together, Get Things Done, Go Above & Beyond, Succeed Through Expertise, Satisfy & Empower Clients.
- We welcome collaborators with their diverse perspectives and experiences to power us forward.
- Join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
Equal Opportunity
- We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
- We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning.
- As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies.
- We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans.