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About the Role
We are seeking a customer-oriented Team Leader to manage our Inbound Fuel Sales Team in Berlin. You will lead a team that handles customer inquiries and guides prospects through their buying journey, ensuring an outstanding customer experience. Your role involves coaching and developing your team to maximize sales opportunities and enhance service quality, fostering a culture of accountability, motivation, and continuous improvement.
Responsibilities
- Lead, coach, and develop a team of Inbound Sales Specialists (4–6 FTE).
- Ensure an excellent customer experience across all touchpoints.
- Monitor performance metrics in service, quality, and sales.
- Analyze performance data to identify and implement improvements.
- Conduct regular coaching sessions, development discussions, and training.
- Support with complex customer inquiries.
- Increase conversion of inbound opportunities while maintaining high service standards.
- Ensure effective use of CRM systems and customer tools.
- Foster a culture of collaboration, continuous improvement, and customer focus.
Requirements
- Passion for customer experience and employee development.
- Strong communication and interpersonal skills.
- Enjoy coaching employees in customer-centric environments.
- Analytical mindset and ability to evaluate performance data and trends.
- Experience with CRM systems, ideally Salesforce.
- Initial leadership or team lead experience is advantageous, but not mandatory.
- Strong organizational and problem-solving skills.
- German language skills at C2 level and professional English skills at C1.
Skills
- Customer Experience
- Employee Development
- Communication
- Interpersonal Skills
- Coaching
- Analytical Thinking
- CRM Systems
- Salesforce
- Organizational Skills
- Problem-Solving
Location
- Berlin
Work Type
- Full-time
Experience Level
- Entry-level leadership experience is a plus
Salary/Compensations
- EUR 50000 - EUR 62000
Benefits
- 37.5h week
- Attractive salary package with fixed and variable components
- Opportunities for professional development
- 40 € shopping credit per month after probation period
- Discounted membership in Urban Sports Club
- Corporate Benefits (discounts at various brands)
- Voluntary company pension scheme
- Regular team events and incentives
About the Company
- For 35 years, Radius has been supporting companies in their growth. Founded in 1990, Radius initially operated a successful medium-sized fuel business in Northwest England. Today, it is a global business services company with activities in 19 countries across five continents.
- Our mission is to help companies of all sizes adapt to market changes and capitalize on emerging opportunities.
- We differentiate ourselves through our ability to offer small and medium-sized businesses, fleets, and connectivity solutions from a single source, as well as providing customized solutions for enterprise clients.
Equal Opportunity
- Radius is an employer that promotes equal opportunities. We welcome people regardless of age, disability, gender identity, ethnic origin, religion or belief, sexual orientation, or social background.
- We are committed to an inclusive and accessible application process. If you require support or reasonable adjustments during the application process, please let us know. We will do our best to support you optimally.
- Radius is an employer that offers equal opportunities.
- We welcome people regardless of age, disability, gender identity, ethnic origin, religion or belief, sexual orientation, or social background.
- We are committed to an inclusive and accessible application process for all candidates. If you need adjustments or support during the process, please let us know – we will do our best to support you.