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About the Role

The SAP Configuration Analyst is responsible for supporting NYPA’s SAP financial application and its related modules (ECC & S4 Hana). This role is critical for coordinating and executing recurring system maintenance activities, including modifications to system functionality (system configuration) to meet NYPA’s business requirements. The analyst ensures that these modifications are thoroughly tested within the SAP environment.

Responsibilities

Develop test plans and coordinate testing activities for SAP legal compliance patches.
Manage system upgrades in collaboration with end-users.
Facilitate the transition of applications from implementation to post-implementation support, including providing training and user assistance programs.
Review system requirements and business processes.
Code, test, debug, and implement software solutions.
Analyze, diagnose, recommend, and implement best practice solutions to resolve business process issues.
Troubleshoot problems, generate periodic reports, and conduct data analysis.
Focus on process improvement and automation.
Engage in customer liaison activities as appropriate.
Plan and manage small-scale system development and implementation projects affecting the SAP financial systems environment.
Provide system design and configuration support for SAP/ERP finance applications and related modules.
Develop conceptual designs for solutions and make necessary changes to system rules.
Participate in the upgrade of finance and billing application modules.
Manage end-user activities.
Make design-related decisions as appropriate.
Delegate assignments to billing and accounting staff to achieve project objectives.
Provides the technical skills needed to implement, support, maintain, and improve hardware and software solutions.
Provide support and management of core Directory Services platforms (Active Directory, DNS, etc).
Perform operational management of key infrastructure platforms and services like M365, VMware, storage, Cloud (IaaS, PaaS, SaaS).
Assist in design and operations of DaaS and End-user services engineering.
Work cross-functionally with other teams and stakeholders during incidents and changes while adhering to established ITSM protocols and processes.
Ensure the performance and reliability of business systems through proactive monitoring.
Provide technical guidance to lower level staff.
Monitor and maintain capacity and performance metrics for system features, recommend and take corrective/preventative actions.
Assist in the design and implementation of solutions.
Proactive communications with appropriate IT staff and users on technology changes that will impact work processes.
Recommend, develop, and support continuous improvement of IT operations through tasks automation and scripting.
Ensure core infrastructure resiliency and support of Business Continuity Processes and Disaster Recovery exercises.

Requirements

Must be aware of changes and advancements in the industry and develop industry-wide expertise.
Technical knowledge of all phases of software implementation and support.
Excellent interpersonal, written, and oral communication across multiple IT teams.
Competent to work at the highest technical level on all phases of system implementations and support.
Demonstrated ability to provide high quality solutions based on comprehensive analysis.
Persuasive with strong negotiating skills is also critical.
Understanding of how NYPA interacts with outside organizations, including other utilities and regulatory agencies, and with its customers.
Familiarity with NYPA’s budgets, costs, and policies.
Demonstrated proficiency on the M365 platform and services, virtualization technologies, storage and compute, cloud platforms, and infrastructure services like Active Directory, DNS, etc.
Experience with scripting languages and automation tools.

Skills

SAP financial application support
SAP ECC and S4 Hana
System configuration
System testing
Test plan development
SAP legal compliance patches
System upgrades
Application transition management
Training and user assistance
Business process analysis
Software development lifecycle
Problem analysis and resolution
Reporting and data analysis
Process improvement
Automation
Customer liaison
Project management (small-scale)
System design
Conceptual design development
System rule modification
Finance and billing application upgrades
End-user activity management
Design decision making
Delegation
Hardware and software solutions implementation, support, maintenance, and improvement
Directory Services platforms management (Active Directory, DNS)
Infrastructure platforms and services management (M365, VMware, storage, Cloud)
DaaS and End-user services engineering design and operations
ITSM protocols and processes adherence
Proactive monitoring
Technical guidance
Capacity and performance monitoring
IT operations continuous improvement
Business Continuity Processes and Disaster Recovery support
M365 platform and services
Virtualization technologies
Storage and compute
Cloud platforms
Infrastructure services (Active Directory, DNS)
Scripting languages
Automation tools

Location

NYPA facilities

Work Type

Full-time
Provisional

Experience Level

4 years of related experience preferred
2 years in an applications development and support environment preferred

Education Level

Bachelor’s Degree required
IT related field preferred

Salary/Compensations

$110,000 - $137,000

Benefits

Subsidized healthcare benefits: medical, dental, vision
Retirement plans and 401(k) plan
PTO: vacation, sick time, holidays, medical and parental leave
Flexible spending accounts
EAP: Employee Assistance Program

About the Company

The New York Power Authority (NYPA) is committed to providing fair, competitive, and market-informed compensation.
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply.
As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them.
We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns.

Equal Opportunity

As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them.
We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns.