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About the Role

The Stylist is responsible for providing and maintaining a positive, friendly, empathetic, and professional selling experience with all customers. Stylists provide 5-Star Customer Service, achieve sales goals, and perform duties related to store presentation and operations. Bridal Stylists act as brand ambassadors, demonstrating the values and critical success factors of the David's Bridal brand.

Responsibilities

Welcome customers with genuine, friendly enthusiasm over the phone and in person, adapting communication style.
Utilize systems to manage customer flow and deliver a 5-star customer experience, including Appointments, Customers, and Point of Sale.
Use iPad tools to research information and enthusiastically communicate it to customers.
Provide exceptional service to multiple customers simultaneously and contribute to store-wide 5-Star Customer Service achievement.
Proactively address customer concerns with confidence and escalate issues to leadership when necessary.
Prepare for customer appointments by reviewing profiles and preparing fitting rooms.
Build customer relationships by welcoming them, asking questions, and listening to understand their needs.
Strive to identify the perfect gown/dress within the customer's first three try-ons.
Review the Timeline Calendar, set future appointments aligned with customer needs, and follow up with customers.
Communicate the importance of alterations and promote alteration services and personalization options.
Partner with Alterations Specialists to schedule appointments for personalization and fitting.
Assist the store team in achieving an 80% conversion rate of brides sold to Alterations appointments.
Ensure accurate measurements are taken and entered for ordering dresses, minimizing returns and exchanges.
Maintain store standards for cleanliness, organization, and promotional readiness.
Report any broken or damaged equipment to store management.
Maintain high personal dress code standards.
Offer David's Bridal loyalty and partners programs.
Respond promptly to customer questions with product and service information.
Build relationships to meet or exceed customer satisfaction and loyalty.
Maintain David's Bridal hourly sales productivity standards using the 5-Step Selling Process.
Support cash wrap behaviors and process transactions accurately.
Maintain knowledge of and follow procedures for special order dresses.
Consistently achieve a 65% or greater platform conversion.
Consistently achieve add-on goals for headpieces (75%), foundations (10%), and shoes (20%).
Schedule follow-up appointments for the complete wedding party.
Become a trusted advisor by completing training and building product knowledge and fashion trend expertise.
Strive to become a Circle of Excellence member by exceeding sales targets.
Execute new processes, behaviors, contests, and programs as assigned.
Perform assigned duties including promotion and sign setup, merchandising, visual changes, markdowns, and inventory counts.
Actively support the store team to achieve sales, service, and operational goals.
Accurately clock in and out for all scheduled shifts, breaks, and meals.
Follow all loss prevention and security processes and policies.
Focus on personal development and learning, completing all assigned training.
Celebrate team member successes and share sales expertise and product knowledge.
Be open to coaching and feedback to improve behaviors and processes.
Complete all required myLearning courses within the first 90 days and remain current.
Perform additional duties as needed.

Requirements

Personal integrity: Match words with actions to build trust and respect.
Drive: Strive to achieve results through determination and commitment.
Resilience: Keep going during difficult or challenging times/situations.
Teamwork: Build and maintain positive relationships within and across teams.
Stand, walk, and sit for extended periods.
Reach for tools and objects with hands and arms.
Climb stairs.
Stoop, kneel, crouch, or crawl.
Talk to and hear customers.
Occasionally lift to 25 pounds.
See up close and at a distance, use peripheral vision and depth perception.
Look at, read, and use a computer and electronic devices for long periods.

Skills

Customer service
Sales
Communication
Interpersonal skills
Problem-solving
Time management
Computer proficiency
Product knowledge
Fashion trend expertise

Location

Onsite

Work Type

Part-time

Experience Level

1-2 years prior retail experience in an apparel, service or specialty store environment is preferred.
Prior experience with computerized POS system is preferred.

Education Level

High school diploma or an equivalent degree.

Benefits

Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Referral Incentive Program
Generous Dream Maker Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance

About the Company

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.
Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
It is our goal to build a workforce that is as representative as the customers we serve.
We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Equal Opportunity

Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates.
David’s Bridal has a great record of accommodating persons with disabilities.
Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.