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About the Role

Harmonic is seeking a Network Design and Integration Engineer to support key customer accounts in Japan. This role involves working on the integration, testing, and deployment of Harmonic's cOSTM platform, with opportunities to learn specialized technologies.

Responsibilities

Support activities for cOSTM client lab integration, testing, qualifications, and field trials.
Assist in designing IP networking ecosystem with Harmonic cOSTM platform to support Customer Use Cases.
Implement cOSTM ecosystem design provided by Design Engineer of System Integration team.
Communicate with marketing, engineering, and sales teams about client expectations.
Responsible for testing new software and hardware; report and track defects to engineering.
Participate in and help coordinate client field trials.
Train clients or field service team on the operation and troubleshooting of the cOSTM system.
Assist with deployments and technical support as needed.
Assist with supporting customers in conjunction with Harmonic’s 24/7 Technical Assistance Centre (TAC), as required.
Investigate, diagnose and resolve Customer issues on-site in a timely manner and if needed escalate problems for assistance.
Resolve equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate.
Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
Act as a local technical point of contact on customer projects, ensuring that technical requirements are met and expectations are aligned.

Requirements

Bachelor’s in computer science, Electronic Engineering, Telecommunications or equivalent.
A solid understanding of IP network switching, routing protocols, and the TCP/IP stack.
Familiarity with Linux-based environments and the ability to navigate technical documentation and schematics.
A strong desire to become an expert in specialized technologies like DOCSIS, CMTS, and FTTX.
Excellent problem-solving skills.
Ability to present and communicate technical solutions clearly.
Fluency in Japanese is a must.
Ability to work in a business English environment.
Strong written English is expected.
Ability to translate communication emails/documents between Japanese and English.

Skills

IP network switching
Routing protocols
TCP/IP stack
Linux-based environments
DOCSIS
CMTS
FTTX
Problem-solving
Technical communication
Japanese
Business English

Location

Japan

Work Type

Remote
Hybrid

Experience Level

Graduate Welcome

Education Level

Bachelor's in computer science, Electronic Engineering, Telecommunications or equivalent

About the Company

Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity.
We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices.

Equal Opportunity

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success.
Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.