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About the Role
As the link between the customer and our Operations team, you will coordinate equipment availability, deliveries and collections to support the customer’s project requirements. You will be employed by Flannery Plant Hire and embedded in the customer’s team, managing their day-to-day plant hire requirements.
Responsibilities
- Act as the customer’s day-to-day point of contact for Flannery Plant Hire, coordinating plant hire requests, deliveries, collections and equipment movements.
- Work closely with the customer’s team to understand project plans and plant requirements, confirm suitable equipment and timings, and keep them informed throughout each hire.
- Liaise with Flannery’s Operations team to confirm equipment availability and allocation, then help coordinate the required inspections and maintenance before and after each hire.
- Complete delivery and collection notes, safety certificates, purchase orders and other hire documentation accurately and on time.
- Manage the customer’s hire queries and complaints promptly, working with Flannery’s teams to resolve issues and escalating where necessary.
- Provide regular updates to the customer and Flannery management on hire activity, equipment availability, utilisation and maintenance requirements.
- Keep up to date with relevant industry regulations and follow applicable health and safety requirements and the customer’s site procedures when coordinating hire activity.
- Maintain accurate records of the customer’s plant hire activity, equipment specifications and hire agreements.
- Coordinate equipment mobilisation and demobilisation with the customer and Flannery’s Operations team, aligning movements with site requirements and project timelines.
- Identify and implement improvements to hire coordination, communication and processes that enhance efficiency and the customer’s experience.
Requirements
- Previous experience in a similar role within the plant hire industry.
- Strong organisational and planning skills, with the ability to prioritise multiple plant hire requests and project deadlines.
- Excellent communication and relationship-building skills, with the confidence to work within a customer’s team while representing Flannery Plant Hire professionally.
- Knowledge of plant and equipment types, specifications and appropriate uses.
- Familiarity with health and safety regulations and best practices within the plant hire industry.
- Proficient in using plant hire software and systems.
- A proactive, self-motivated approach, strong attention to detail and a commitment to responsive customer service.
- Full driving licence.
Location
- Remote
- Occasional travel to Rushden and Wembley offices
Work Type
- Full-time
Salary/Compensations
- Highly competitive salary and package
Benefits
- 24 days plus bank holiday annual leave
- Personal leave
- Training programs, workshops, and seminars
- Employee Assistance Program
- Environmental and Safety Commitment
- Modern Equipment
- Team Oriented Culture
- Recognition Programs
About the Company
- Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland.
- With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.
Equal Opportunity
- At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic.
- We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams.
- We call it "Empowering Everyone.