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About the Role

The Head Housekeeper supports the day-to-day housekeeping operations of the hotel, ensuring guest rooms, public areas, and laundry facilities are maintained to the highest standards. This role assists with team supervision, quality inspections, inventory management, and guest satisfaction while supporting departmental budgets and operational excellence.

Responsibilities

Support the daily operation of the Housekeeping, Laundry, and related departments to ensure exceptional cleanliness and presentation standards.
Conduct inspections of guest rooms and public areas and implement corrective actions where required.
Coordinate room status updates with the Front Office team to ensure smooth guest arrivals and departures.
Monitor linen inventories, guest supplies, and housekeeping stock levels to maintain operational readiness.
Support the ordering and management of housekeeping supplies and equipment.
Work closely with Engineering to address guest room maintenance requirements.
Oversee lost and found procedures and ensure compliance with company policies and procedures.
Provide guidance, coaching, and performance feedback to housekeeping associates.
Handle guest concerns and complaints professionally, escalating where necessary to ensure guest satisfaction.
Supervise housekeeping operations in the absence of the Housekeeping Manager or Director of Services.

Requirements

High school diploma or GED with at least 1 year of housekeeping or related hospitality experience; or a relevant tertiary qualification in Hospitality, Hotel Management, Business Administration, or a related field.
Strong understanding of housekeeping operations, cleaning standards, and inventory management practices.
Knowledge of health, safety, security, and loss prevention procedures.
Experience managing supplies, equipment, and housekeeping resources efficiently.
Excellent communication, organisation, and problem-solving skills.
Strong customer service orientation with a commitment to creating positive guest experiences.
Ability to lead by example, coach team members, and contribute to a collaborative work environment.
Working knowledge of cleaning chemicals, housekeeping equipment, and sustainability practices.
Basic computer proficiency and administrative skills.
Ability to prioritise tasks, manage competing demands, and maintain high performance standards.

Skills

Housekeeping operations
Cleaning standards
Inventory management
Health and safety procedures
Security procedures
Loss prevention procedures
Supply management
Equipment management
Communication skills
Organisation skills
Problem-solving skills
Customer service
Leadership
Coaching
Teamwork
Cleaning chemicals knowledge
Housekeeping equipment knowledge
Sustainability practices
Computer proficiency
Administrative skills
Task prioritization
Demand management

Location

London

Work Type

Full-time

Experience Level

1 year of housekeeping or related hospitality experience

Education Level

High school diploma or GED
Tertiary qualification in Hospitality, Hotel Management, Business Administration, or a related field

Benefits

Explore by Marriott Bonvoy™ benefits (special room rates, discounts on food and beverage, experiences)
Paid leave (vacations, sick time, holidays)
TakeCare platform (wellbeing activities and resources)
Opportunities for career growth and development
Access to world-class learning and development programmes
Supportive and inclusive working environment
Recognition programmes
Associate travel and accommodation benefits
Competitive compensation and benefits package

About the Company

Marriott Hotels believes our legacy is built by the people who bring it to life every day.
Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
JW Marriott hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW Marriott creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.