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About the Role

Provide administrative support to assist ATOL Crisis Management in meeting its objectives, contributing to consumer choice, value, and protection, while ensuring the CAA operates efficiently and effectively.

Responsibilities

Provide administrative support to the team, organizing and re-prioritizing workload to meet deadlines.
Maintain up-to-date information on databases and systems, ensuring correct data entry.
Build and maintain relationships with stakeholders to understand mutual interests and requirements.
Assist colleagues with research on the air travel industry, including online research and report preparation.
Respond to consumer and industry inquiries via phone and email, providing guidance and advice.
Support colleagues and managers with meetings, including arranging logistics, preparing materials, taking notes, and following up on action points.
Assist the team in processing ATOL holder failures, including repatriation exercises or holiday fulfillment.
Make timely decisions to address unique circumstances, such as determining appropriate rates with suppliers.
Balance consumer interests against the parameters of the ATT Payment Policy.
Assist with all aspects of claims and bookings outsourced to Claims Agencies and Fulfilment Partners.
Monitor and oversee the performance of outsourced agencies against KPIs and adherence to procedures.
Escalate anomalies spotted in outsourced agency performance.
Analyze financial reconciliation/expenditure and complete Estimated Expenditure Reports forecasting costs of ATOL holder failures.

Requirements

Good numerical and drafting skills.
Good communication skills and the ability to carry conviction with external stakeholders.
Ability to manage own workload and coordinate effectively with the team.
Ability to maintain quality and accuracy under pressure.
Self-reliance and ability to take initiative, while knowing when to refer to others.
Basic IT skills in common CAA applications (Outlook, Word, Excel, PowerPoint).
Ability to learn and utilize bespoke systems.
Must have the right to work in the UK for security vetting.
Candidates invited to interview will be required to complete a Declaration of Interests form.

Skills

Organizational skills
Communication skills
Time management
Stakeholder management
Research skills
Problem-solving
Decision-making
Attention to detail
Adaptability
IT proficiency

Location

London, Canary Wharf

Work Type

Permanent
Full-time
Hybrid (min 40% in office)

Experience Level

Dependent upon experience

Salary/Compensations

£26,000 up to £31,000

Benefits

Support for work-life balance

About the Company

The UK's aviation and aerospace regulator, recognized as a world leader.
Activities enable the aviation industry to meet the highest safety standards.
Adapts to the constantly evolving aviation environment.
Committed to maintaining the highest standards of integrity, professionalism, and ethical conduct.

Equal Opportunity

As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview.
Welcome applications from all backgrounds.
If you require any adjustments during the recruitment process, please let us know.