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About the Role

As Salesforce Platform Owner, you will be responsible for the end-to-end management of the Salesforce platform for our Revenue Operations and Marketing teams. You will ensure the platform runs smoothly daily and guide its future evolution, reporting to the Chief Marketing Officer. This involves gathering requirements, designing scalable solutions, setting architecture, and managing the product roadmap, alongside hands-on administration including configuration, reporting, training, integrations, security, and data integrity. You will collaborate with functional leaders to implement changes in a dynamic, high-growth environment.

Responsibilities

Own the configuration, design, functionality, data integrity, and end-user support of our Salesforce platform.
Manage the Salesforce roadmap, balancing new capabilities with daily support and continuous improvement.
Design and maintain the architecture of our Salesforce org, including data model, object relationships, automation strategy, and integration patterns.
Assess business changes and lead redesigns to ensure the platform scales and evolves with the business.
Make build versus buy decisions and evaluate new Salesforce features, AppExchange packages, and connected tools.
Document system architecture, data model, and key design decisions.
Configure and maintain custom objects, record types, fields, page layouts, formulas, validation rules, Flows, approval processes, and installed packages.
Build new features in Sales Cloud and extend the platform with Flow Apex or Lightning Web Components.
Maintain user roles and profiles, permission sets, role hierarchy, sharing rules, and security settings.
Establish and run change control and release management, including sandbox strategy, testing, and deployment standards.
Identify production risks and areas for improvement, then prioritize, design, and lead the successful rollout and adoption of new processes.
Manage data imports, de-duplication, and clean-up, and set standards for data accuracy.
Lead the implementation of Agentforce, shaping how AI agents support sales and marketing teams.
Manage the integration of applications connected to Salesforce, including Marketo, Bizible, Chorus, Intercom, and Claude.
Engage with business stakeholders to gather and analyze requirements, propose solutions, and deliver high-quality results.
Partner closely with the Marketing Operations Manager and collaborate with Revenue Operations, Marketing, and other stakeholders to drive data integrity and reliability.
Partner with revenue leaders to understand renewals and sales processes to enable Salesforce to support these workflows optimally.
Develop and deliver end-user training, and create and maintain training materials and guides.

Requirements

Extensive experience with Salesforce Sales Cloud.
Expertise in building and maintaining Salesforce solutions, with a track record of delivering new features and providing day-to-day support.
Experience designing Salesforce architecture, including data models, automation, and integrations, for a growing business.
Strong understanding of data structures and data modelling.
Hands-on experience with security models, permissions, change control, and release management.
Ability to identify areas for process improvement and recommend and implement solutions.
Proven creativity and problem-solving skills.
Ability to work independently and around obstacles.
Ability to build effective relationships with business users, technical staff, and executive management.
Strong organizational and time management skills, with the ability to prioritize work and meet deadlines in a fast-paced environment.
Excellent written and verbal communication skills.
Hands-on, flexible, and service-minded approach with a proven ability to embrace change.

Skills

Salesforce Sales Cloud
Salesforce architecture design
Data modeling
Data structures
Security models
Permissions management
Change control
Release management
Apex
Lightning Web Components
Agentforce
AI capabilities in Salesforce

Location

Remote

Work Type

Remote
Full-time

Experience Level

Extensive experience with Salesforce Sales Cloud
Expert in building and maintaining Salesforce solutions
Experience designing Salesforce architecture
Hands-on experience with security models, permissions, change control and release management

Education Level

Salesforce Advanced Administrator certification, or working towards it.
Platform App Builder or Application Architect certification is a plus.

Salary/Compensations

Competitive salary

Benefits

Health insurance for employee & dependants
Meaningful equity
Pension Plan
Life Cover
Income protection
Wellbeing benefits

About the Company

Kitman Labs is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world's top athletes.
Driven by a passion to innovate in the areas of sports performance, analytics and user experience, we have assembled a team of the industry's top data scientists, sports performance scientists, product specialists and engineers.
Kitman Labs' advanced Intelligence Platform (iP) is now used by over 2000 teams in 50 leagues on 6 continents, including the NFL, Premier League, National Women's Soccer League and MLS.

Equal Opportunity

In addition to building a team with diverse skill-sets, Kitman Labs is committed to hiring people with diverse backgrounds.
We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation.
If you are a person with a disability and require assistance during the application process, please let us know.