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About the Role
As a Customer Service Agent, you will be the first point of contact for users, answering questions, handling support requests, and assisting them with platform usage challenges. You will analyze and resolve issues primarily via chat, phone, and email, and investigate user-reported bugs, communicating them to the Product team. This role is crucial for shaping the user experience and ensuring excellent support throughout their customer journey.
Responsibilities
- Answer user questions
- Handle support requests
- Assist users with platform usage challenges
- Analyze and resolve issues via chat, phone, and email
- Investigate user-reported bugs and communicate them to the Product team
- Maintain the customer Help Center
- Create guides
- Set up user accounts on the platform
Requirements
- First professional experience in a customer-oriented service or support role
- Native-level German language proficiency
- Very good English language skills
- Curiosity, initiative, and a proactive work approach
- Completed school education (e.g., Abitur, Fachabitur, or equivalent)
- Residency in Berlin
Skills
- Excellent written and verbal communication skills
- Strong attention to detail
- Ability to provide first-class customer service under pressure
- Ability to quickly learn new technologies
- Experience with Excel (advantageous)
- Basic SQL knowledge (advantageous)
Location
- Berlin
Work Type
- Onsite
- Full-time
Experience Level
- Entry-level
Education Level
- High school diploma or equivalent
Benefits
- 30 vacation days
- Monthly wellness subsidy
- Insurance and pension contributions according to local legal regulations
- Opportunity to contribute to a meaningful mission and make an exceptional impact on education, society, and children's math learning worldwide
About the Company
- Magma Mathe is one of the fastest-growing EdTech scale-ups globally, transforming mathematics education with AI.
- Our platform provides individualized, formative feedback for students and real-time insights into learning gaps for teachers.
- We are solving a global education problem, aiming to improve educational outcomes at scale.
- We are already in thousands of schools and growing rapidly in the US and Europe, now also in Germany.
- We are building an ambitious team that shares our vision: supporting millions of students to reach their full potential.