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About the Role
As a Deputy Manager, you will support the Store Manager in leading the team, driving commercial performance, and maintaining high operational standards. You will be a role model, motivating and coaching the team, and ensuring smooth shift operations. Your mission is to deliver exceptional service, spark conversations, and help customers discover products and find gifts. You will also maintain store presentation, stock levels, and a welcoming environment.
Responsibilities
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of key operational areas such as stock management, merchandising, and compliance.
- Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
- Support recruitment, onboarding, and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
- Ensure health & safety, cash handling, and loss prevention procedures are followed.
- Foster a positive, inclusive, and high-performing team culture.
Requirements
- Experience in a supervisory or team leadership role within retail or customer service.
- Experience in a high-volume or value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience supporting recruitment, training, or performance management.
Skills
- Strong communication and interpersonal skills.
- Confident in leading a team and making decisions.
- Organised and able to manage multiple priorities.
- Customer-focused with a passion for delivering great service.
- Flexible and reliable, with a hands-on approach.
Location
- Onsite
Work Type
- Full-time
- Contract
Experience Level
- Supervisory
- Team Leadership
Benefits
- 25% Colleague Discount
- Exclusive Double Discount days
- Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- Enhanced maternity, paternity and adoption pay
- 33 days holiday, including bank holidays
- Holiday allowance increases with long service
- Access to further training and development
- Claim early access to 50% of your wages as you earn them
- Share Scheme
- 24/7 support for you and your family through Employee Assistance Programme
- Healthcare Cash Plan
- Long service awards
- Pension
- Life assurance
- Cycle to Work scheme
- Optional charity giving
About the Company
- We don’t just sell products. We inspire reading, learning, creativity and play.
- Our Purpose: To inspire reading, learning, creativity and play.
- Our Values: We are Crafty | Smart with what we've got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done.
Equal Opportunity
- Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
- At The Works, we’re proud to have an inclusive culture where everyone can feel able to be themselves.
- Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.
- We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this.
- If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help.