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About the Role
As an End User Field Support Technician, you will provide hands-on technical support at customer sites, focusing on maintenance and troubleshooting to keep systems running smoothly. You will work closely with customers to resolve hardware, software, systems, and device issues, ensuring business continuity. We are open to candidates keen to take the next step in their career and are happy to provide training and support. We’re looking for someone hands-on, hardworking, and a true team player with experience with laptops, desktops, docks, and networked printing devices.
Responsibilities
- Managing incidents using the Service Management tool and providing technical advice and support.
- Monitoring service requests, including account maintenance, software installations, and desktop services.
- Reviewing and updating work instructions, documenting new incident fixes, and proactively identifying incident trends.
- Acting as the first point of contact for the Service Desk and collaborating with teams to identify process efficiencies and periods of increased demand.
- Providing support to the Service Desk when required by assisting with Incident Management and Request Fulfilment activities, as well as handling inbound phone calls.
Requirements
- Active NV1 security clearance is required.
- A valid driver license is required and own vehicle.
- Demonstrated experience providing IT support, desktop support, and field services.
- Ability to work onsite 5 days per week and travel interstate as required.
Skills
- ServiceNow
- Microsoft 365
- Network printing
- MDM
- Autopilot
- Customer service
- Communication skills
- Interpersonal skills
Location
- Paramatta
- Rhodes
- Remote sites
Work Type
- Onsite
- Hybrid
- Remote
Experience Level
- Entry level (training provided)
Benefits
- Formal training
- Mentoring
- Vendor exam support
- Communities of practice
- Regular development reviews
- Internal 'Opportunity Marketplace' careers hub
- Hybrid options
- Flexible hours
- Mobility
- Part-time roles (customer needs permitting)
- Social events
- Cultural celebrations
- End-of-year functions
- Health and wellness resources
- Tailored leave and support options
- EAP access
- Employee discounts platform
- Discounted gym membership
About the Company
- Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management.
- We are unlocking the potential of technology to enrich lives of Australian communities.
- For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
- At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
- With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
- We value individuality and foster an inclusive culture where you’re safe to be your best, real self.
- We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
Equal Opportunity
- As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders.
- We’re proud to be an Indigenous and Veteran-friendly employer.