Kundenservice-Mitarbeiter (m/w/d) Aufzugsbranche - Notrufzentrale
Otis Elevator Co. · BE, DE
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About the Role
Join our Customer Care Center as a Customer Service Representative for the elevator industry, where your voice provides safety and security to people in elevators. You will be the first point of contact for customers, handle inquiries, and ensure service-oriented support.
Responsibilities
- Assist people trapped in elevators, provide reassurance, and organize necessary support.
- Coordinate breakdown assignments and ensure smooth operations with service technicians.
- Act as the primary contact for customers, handling inquiries via phone and email.
- Record and process important information, ensuring complete documentation of all incidents.
Requirements
- Customer-oriented with a passion for helping people, remaining friendly, empathetic, and solution-oriented even in challenging situations.
- Willingness to work in a 3-shift system.
- Experience in customer service, dispatch, or a comparable service-oriented environment is ideal.
- Strong communication skills, confident demeanor, empathy, and conflict resolution abilities.
- Proficient in MS Office.
- Very good German language skills.
- Basic English skills are an advantage.
Skills
- Customer Service
- Communication
- MS Office
- Problem-Solving
- Empathy
- Conflict Resolution
Location
- Berlin, Germany
Work Type
- Full-time
- Hybrid
Experience Level
- Entry Level
- Mid Level
Salary/Compensations
- Tariff compensation according to the IG Metall collective agreement, including holiday and Christmas bonuses, and shift allowances.
Benefits
- Strong team cohesion.
- Holiday and Christmas bonuses.
- Shift allowances.
- Targeted training and further education.
- 35-hour work week.
- Possibility of occasional mobile work.
- Ergonomically equipped workplaces.
- JobRad (company bike) offer.
- Good public transport links.
- Employee parking.
About the Company
- Otis is the world's leading elevator and escalator manufacturing, installation, and service company.
- We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide.
- We are a diverse, global team of 72,000 people committed to meeting the diverse needs of our customers and passengers in over 200 countries and territories.
- We are an innovative global industry leader with a resilient business model.
- Our values are Safety, Ethics, and Quality.
Equal Opportunity
- Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
- To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.