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About the Role

As a Food & Beverage Service Expert, you will play a key role in delivering exceptional dining experiences that are memorable, personalised, and reflective of our commitment to world-class hospitality. This position is responsible for providing attentive service, anticipating guest needs, and ensuring seamless food and beverage operations while maintaining the highest standards of professionalism, quality, and guest satisfaction.

Responsibilities

Deliver outstanding guest service by creating welcoming, engaging, and memorable dining experiences.
Anticipate guest needs and respond promptly and professionally to requests, questions, and concerns.
Build positive guest relationships by providing personalised service and demonstrating genuine hospitality throughout the dining experience.
Set and prepare dining areas in accordance with brand standards, ensuring all tables, equipment, and service items are impeccably presented.
Accurately take and process food and beverage orders while communicating dietary requirements, allergies, and special requests to the culinary team.
Ensure the timely delivery of food and beverages while monitoring guest satisfaction throughout service.
Maintain the cleanliness and organisation of dining areas, service stations, and workspaces through effective clean-as-you-go practices.
Process payments and cash transactions accurately while complying with all company policies and financial controls.
Support room service operations, including order taking, upselling, coordinating deliveries, and conducting guest follow-ups.
Collaborate effectively with colleagues across departments to ensure smooth operations and exceptional guest experiences.
Adhere to all food safety, health, hygiene, quality assurance, and workplace safety standards.
Perform opening and closing duties, including stock replenishment, equipment care, cleaning, and operational readiness checks.

Requirements

A minimum of one year of experience within hospitality, food and beverage, restaurant operations, or a customer service environment.
A passion for delivering exceptional guest experiences and creating memorable moments.
Strong interpersonal and relationship-building skills with the ability to engage confidently with guests and colleagues.
Excellent verbal communication and active listening skills.
Strong organisational abilities with the capacity to multitask effectively in a fast-paced environment.
A positive, professional, and solutions-focused approach to guest service.
High levels of dependability, integrity, and attention to detail.
Ability to work collaboratively as part of a diverse and inclusive team environment.
Adaptability, resilience, and the ability to perform effectively under pressure.
Proficiency in English and the ability to communicate clearly and professionally.

Skills

Interpersonal skills
Relationship-building skills
Verbal communication
Active listening
Organisational abilities
Multitasking
Problem-solving
Attention to detail
Teamwork
Adaptability
Resilience
Working under pressure
English proficiency

Location

London

Work Type

Full-time

Experience Level

1+ year experience

Education Level

Higher Education qualification
Diploma

Benefits

Explore by Marriott Bonvoy™ benefits (special room rates, discounts on food and beverage, experiences)
Paid leave for vacations, sick time, and holidays
Global TakeCare platform (wellbeing activities and resources)
Additional local benefits may be available

About the Company

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.