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About the Role
The Housing Specialist is responsible for assisting homeless families in obtaining permanent housing. This role requires familiarity with the housing process and resources, the ability to build relationships with landlords and brokers, inspect apartments, accompany clients to viewings, and collaborate with the Department of Social Services (DSS) for rental subsidy programs.
Responsibilities
- Conduct comprehensive client intake within 5 business days of arrival.
- Develop individualized housing plans and instruct clients on housing log procedures.
- Assist clients in collecting necessary documentation and building communication skills for housing.
- Aid clients in completing housing program applications and ensure timely submission.
- Stay current on potential housing availability.
- Collect client housing logs weekly.
- Complete monthly DSS housing logs cover sheets for each client.
- Conduct semi-monthly face-to-face meetings with each client.
- Document all client contact and actions in progress notes.
- Connect with community realtors and housing agencies to develop new housing resources.
- Escort clients to apartment viewings and other necessary appointments.
- Arrange for timely completion of housing inspections.
- Assist clients with moving into permanent housing, including lease signing and utility coordination.
- Participate in team meetings, case conferences, department meetings, and supervisory sessions.
- Perform other duties as assigned.
- Read and understand the Policy and Procedure Manual.
- Arrive at the workplace on time and ready to work; obtain supervisor approval for schedule changes.
- Use personal cell phones for emergencies only during work hours.
- Read email daily.
- Obtain prior approval from the Program Director for purchases on behalf of the shelter.
Requirements
- High School Diploma required.
- 1-2 years of experience in human services preferred.
- Knowledge of the homeless population and DSS policies and regulations.
- Excellent organizational and time-management skills.
- Excellent written and verbal communication skills.
- Computer literate.
- Valid, clean, New York State Driver’s License required.
- Ability to sit and stand for extended periods.
- Ability to perform moderate lifting up to 10-15 pounds.
- Ability to go up and down stairs.
Skills
- Housing process knowledge
- Familiarity with housing resources
- Relationship building with landlords and brokers
- Apartment inspection
- Client support
- Collaboration with DSS
- Rental subsidy program utilization
- Organizational skills
- Time-management skills
- Written communication skills
- Verbal communication skills
- Computer literacy
- Bilingual ability is a plus
Location
- New York State
Work Type
- Part-time
- One weekend day required
Experience Level
- 1-2 years preferred
Education Level
- High School Diploma
About the Company
- FSL reserves the right to make changes to this job description and employee schedule.