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Tailor your resume to this Food & Beverage Service Expert (12 Month FTC) - London Marriott Hotel County Hall role.

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Tailor your resume to this Food & Beverage Service Expert (12 Month FTC) - London Marriott Hotel County Hall role.

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About the Role

The Food & Beverage Service Expert creates memorable dining experiences by delivering exceptional service across restaurant, bar, room service, and event operations. This role takes a proactive approach to guest engagement, ensuring food and beverage service is seamless, personalised, and aligned with Marriott's hospitality standards.

Responsibilities

• Welcome guests warmly and provide attentive, personalised service throughout their dining experience.
• Anticipate guest needs, answer questions, and resolve concerns in a professional and timely manner.
• Set tables according to service standards, ensuring linen, glassware, crockery, and cutlery are presented to brand standards.
• Take food and beverage orders accurately and ensure timely delivery of meals and drinks.
• Communicate guest dietary requirements, allergies, and special requests to the kitchen team.
• Maintain cleanliness of dining areas, service stations, and workspaces using clean-as-you-go practices.
• Process guest payments accurately and follow all cash handling and cashiering procedures.
• Support room service operations, including taking orders, upselling menu items, and following up on guest satisfaction.
• Work closely with kitchen teams and fellow associates to ensure efficient service delivery.
• Complete opening and closing duties, including restocking, cleaning, securing equipment, and completing required checklists.

Requirements

• Higher Education qualification, Diploma, or equivalent.
• At least 1 year of food and beverage, hospitality, restaurant, or customer service experience.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within a team environment.
• Strong multitasking and organisational skills.
• Dependable, professional, and adaptable approach to work.
• Ability to remain positive and perform effectively in a fast-paced environment.
• Good attention to detail and commitment to maintaining quality standards.
• English language proficiency and the ability to communicate confidently with guests and colleagues.

Skills

• Customer service
• Communication
• Interpersonal skills
• Teamwork
• Multitasking
• Organisational skills
• Attention to detail

Location

• London

Work Type

• 12 Month FTC
• Full-time

Experience Level

• At least 1 year of experience

Education Level

• Higher Education qualification, Diploma, or equivalent

Benefits

• Explore by Marriott Bonvoy™ benefits including special room rates, discounts on food and beverage, and experiences across Marriott's portfolio.
• Paid leave for vacations, sick time, and holidays.
• Access to wellbeing activities and resources through the global TakeCare platform.
• Additional local benefits may be available depending on the property and role.

About the Company

• Marriott Hotels believes its legacy is built by the people who bring it to life every day.
• Marriott offers more than a job; it is an opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
• JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
• JW Marriott hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
• JW Marriott creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.