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About the Role
Partner with leaders and employees to manage health-related matters, providing practical, solutions-focused support and guiding leaders through sensitive situations. This role focuses on early intervention, practical guidance, and case management for work and non-work related illness and injury.
Responsibilities
- Deliver tailored case management, early intervention, and return to work strategies for employees experiencing work and non-work related injury or illness.
- Coordinate support plans with leaders, rehabilitation providers, and medical professionals to remove barriers to recovery and enable positive outcomes.
- Reduce unplanned absence, improve employee wellbeing outcomes, and build leader capability in managing health-related matters.
- Identify opportunities to enhance processes, programs, and service delivery within the People Care function.
- Provide professional early intervention and case management support.
- Develop tailored recovery and return to work plans.
- Partner with leaders to navigate workplace health matters.
- Collaborate with rehabilitation providers, medical practitioners, and internal stakeholders.
- Analyze case trends and insights to improve employee outcomes and strengthen the People Care program.
- Contribute to capability uplift initiatives.
- Build strong relationships and influence positive wellbeing outcomes through stakeholder engagement.
Requirements
- Experience in case management of workplace rehabilitation, injury management, early intervention, or occupational rehabilitation.
- Demonstrated success managing complex cases and achieving positive rehabilitation and return to work outcomes.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills, with the ability to navigate sensitive situations with empathy and professionalism.
- Strong attention to detail and a proactive approach to driving outcomes.
- Experience using ServiceNow or a similar case management system is beneficial.
Skills
- Case management
- Injury management
- Early intervention
- Occupational rehabilitation
- Stakeholder management
- Communication
- Organizational skills
- Attention to detail
- Problem-solving
Location
- Remote
Work Type
- 12 Month Fixed Term
- Secondment Opportunity
Experience Level
- Mid-level
Education Level
- Allied health background in Psychology, Physiotherapy, Occupational Therapy or a related discipline is highly regarded.
About the Company
- People Care supports leaders and employees across CommBank to navigate work and non-work related illness and injury.
- CommBank is committed to creating an accessible, inclusive and respectful workplace.
Equal Opportunity
- We welcome applications from people of all backgrounds and we’re particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.