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About the Role

This role serves as a dedicated HR Business Partner for Rakuten's Global Ad Technology Department (GATD) teams in Japan. It focuses on performance management, talent management, and talent development, providing essential HR support to managers and employees within the local context. The position is ideal for individuals early in their HRBP career seeking rapid growth and hands-on experience.

Responsibilities

• Own the GATD Japan performance review and calibration cycles, including timelines, manager preparation, inputs, and follow-up.
• Assist managers in preparing for performance and talent development conversations.
• Help managers set clear goals and address performance issues promptly, including implementing performance improvement plans.
• Support talent reviews for Japan teams by preparing data, coordinating timelines, and following up on actions.
• Coordinate Japan's input for regional succession planning.
• Collaborate with managers to identify development needs and create development plans for their team members.
• Support career development conversations and guide members on career paths and job levels at Rakuten.
• Implement talent and career development programs in Japan, adapting them for local teams.
• Work with managers to translate engagement survey results into actionable team initiatives and assess their impact.
• Maintain regular reports on headcount, attrition, engagement, performance, and talent for Japan teams, providing clear insights to managers.
• Advise GATD managers in Japan on people matters, including feedback, attendance, and team dynamics.
• Manage employee relations cases in compliance with Japanese labor law and Rakuten Group rules, escalating complex issues.
• Partner with Japan HR teams to resolve employee queries and outstanding HR matters for GATD members.
• Improve HR processes for GATD in Japan, simplifying them for managers and employees.

Requirements

• 3 years or more of HR experience in Japan (HR generalist, HR operations, talent management, or learning and development).
• Experience supporting HR processes like performance reviews, goal setting, training, or employee development through coordination and follow-up.
• Experience addressing HR questions from managers or employees, including explaining decisions.
• Experience handling confidential employee information (performance or personal data).
• Proficiency in working with HR data in Excel or Google Sheets (headcount, attrition reports).
• Basic knowledge of Japanese labor law and HR practices.
• Native or fluent Japanese (spoken and written).
• Business-level English proficiency, including collaboration with international colleagues.
• Experience coordinating a full HR cycle (e.g., performance review, engagement survey).
• Experience supporting employee relations matters (conduct or performance cases).
• Training or hands-on experience in coaching or facilitation.
• Experience supporting engineering, product, or other technology teams.
• Experience working with a manager or colleagues based outside Japan.
• Experience using Workday.

Skills

• Performance Management
• Talent Management
• Talent Development
• HR Operations
• Employee Relations
• Coaching
• Facilitation
• Data Analysis
• Excel
• Google Sheets
• Workday

Location

• Tokyo, Japan

Work Type

• Hybrid (four days a week in the office)

Experience Level

• Early career HRBP
• 3+ years HR experience

Education Level

• TOEIC score of 800+ (or equivalent)

About the Company

• The Global Ad Technology Department (GATD) manages Rakuten's advertising systems, operating as a cross-functional, data-driven organization with a global team. GATD develops, maintains, and enhances Rakuten’s advertising platform and data-driven marketing solutions for both internal and external stakeholders, while also managing its own marketing research and advertising media tools.
• GATD's mission is to drive the growth of the entire Rakuten Group by delivering exceptional marketing solutions to clients. The department leverages vast data assets from Rakuten's businesses, the expertise of its diverse team, and cutting-edge technologies.
• The GATD HR team collaborates with leaders and members to address business challenges, foster talent development, and build stronger teams, utilizing fresh perspectives, people insights, and technology to enhance performance and support growth.