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About the Role
Enable a high-performing, compliant, and well-coordinated Technology Operations Environment. This role supports the delivery of operational telecommunications services by strengthening governance, improving processes, and ensuring adherence to regulatory and organisational requirements.
Responsibilities
- Supporting records management and compliance activities, ensuring TechOps operates in line with regulatory and organisational requirements
- Delivering vendor and contract governance to ensure agreed performance, compliance, and risk outcomes are met
- Providing secretariat support to governance forums, including coordination of meetings, preparation of materials and tracking of actions and outcomes
- Coordinating training and capability uplift activities, including managing approvals and promoting access to development opportunities
- Supporting the delivery of business-as-usual operational activities, ensuring effective coordination and responsiveness to ad hoc requests
- Maintaining and improving processes, procedures and documentation to enhance operational efficiency and consistency
- Contributing to continuous improvement initiatives, identifying opportunities to uplift practices and introduce new approaches
- Supporting collaboration across the team by organising and maintaining engagement and communication opportunities
Requirements
- Experience supporting governance, coordination or operational functions within a complex environment
- Strong understanding of records management, compliance or administrative governance frameworks
- Demonstrated ability to provide secretariat or coordination support, including preparing documentation and tracking actions
- Strong organisational skills with the ability to manage multiple priorities and respond to emerging requests
- Well-developed written and communication skills, with the ability to produce clear, structured documentation
- Background in vendor and contract oversight
- Experience in technology, telecommunications or operational environments
- Exposure to continuous improvement or process uplift activities
- Familiarity with government governance and compliance frameworks
- Must have, or be able to attain and maintain, baseline security clearance as a condition of employment
- May be required to work out of hours
Location
- Sydney, McKell
Work Type
- Hybrid
- Temporary full time
- part time
- job share
Experience Level
- Clerk 7/8
Salary/Compensations
- Base package of $113,574-$125,720 p/a + superannuation and leave loading
- $116,981 base plus superannuation
About the Company
- NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
- We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
- NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
- We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
- NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.
- We promote flexibility and we will consider part time, job share and other flexible arrangements.
- We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
- We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people.
- We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
- Come join us and influence the future of our great state.
Equal Opportunity
- Belong in our diverse and inclusive workplace
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- You can view our full diversity and inclusion statement here.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.
- If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.