Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Account Manager SBS First Nations and Community Broadcasters role.
Rezi rewrites your resume against BAI Communications's job description. Free.
Tailor your resume to this Account Manager SBS First Nations and Community Broadcasters role.
Rezi rewrites your resume against BAI Communications's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Account Manager SBS First Nations and Community Broadcasters posting at BAI Communications — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Account Manager SBS First Nations and Community Broadcasters posting at BAI Communications — free, in seconds.
About the Role
Combine strategic account management, commercial growth, and community impact in a unique national role, managing relationships with SBS, First Nations, and Community Broadcaster accounts to ensure exceptional customer outcomes and grow revenue.
Responsibilities
- Build and maintain trusted relationships across SBS, First Nations and Community Broadcaster accounts.
- Act as the voice of the customer within BAI, ensuring customer needs are understood and delivered.
- Develop and execute strategic account plans that support growth, retention and long-term customer success.
- Identify and convert new commercial opportunities while protecting existing revenue streams.
- Support contract negotiations, renewals and commercial fee development.
- Partner closely with Service Management teams to improve customer experience and resolve service challenges.
- Lead and support First Nations and Community engagement initiatives aligned to BAI's DEI strategy.
- Represent BAI at industry forums including the First Nations Digital Inclusion Advisory Group (FNDIAG) and other relevant stakeholder groups.
- Collaborate across Service Delivery, Operations, Legal, Finance, Customer Service and Leadership teams to deliver customer outcomes.
- Maintain accurate revenue forecasts, pipeline activity and customer records within Salesforce.
- Support government and industry engagement relating to broadcasting, digital inclusion and community communications initiatives.
Requirements
- Proven success managing strategic customer or key account relationships, ideally within broadcasting, telecommunications, technology, infrastructure, government or related industries.
- Demonstrated experience developing account growth strategies, renewals and revenue protection initiatives.
- Experience managing multifaceted stakeholder groups, influencing outcomes and coordinating activity across business functions.
- Track record of solving customer challenges through a proactive, customer-centric approach.
- Well-developed written and verbal communication skills, including presenting to executive stakeholders and external partners.
- Confidence using CRM platforms such as Salesforce to manage pipeline, forecasting and customer engagement activities.
- Ability to contribute to complex commercial discussions and contract-related activities.
- Interest in, or experience working with, First Nations organisations, community broadcasters, government stakeholders or digital inclusion initiatives will be highly regarded.
Skills
- Account Management
- Commercial Growth
- Community Impact
- Relationship Management
- Strategic Account Planning
- Revenue Growth
- Stakeholder Management
- Customer Relationship Management (CRM)
- Salesforce
Location
- Australia
Work Type
- Full-time
Experience Level
- Professional
Benefits
- Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
- Strong focus on development with a performance framework and LinkedIn Learning access.
- Flexible work options, gender-neutral parental leave, study and volunteer leave.
- Recognition programs for high performance and peer appreciation.
- Corporate discounts and novated leasing via SG Fleet.
- A referral program that reflects our positive culture.
About the Company
- Building on achievements in broadcasting, telecommunications, and critical communications, BAI Communications continues to expand operations, connecting people and supporting communities.
- Operates one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population.
- Maintains vital communications during crises and ensures emergency services stay connected and informed.
- Leveraging global experience to enable comprehensive 5G coverage in challenging environments like buildings, tunnels, stadiums, and high-density areas.
- Strengthened mission-critical capabilities through the acquisition of Titan ICT, adding expertise in mining, resources, and energy industries.
- Positions itself at the forefront of intelligent, connected infrastructure development across Australia.
Equal Opportunity
- BAI values diversity and welcomes applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.
- BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.